Shout Out to Rich Hoffman!!

[3Deep]

I,ve said this before somewhere, but I'll have to say Rich Hoffman is one of the best and care about all his products even 21 year products.  Not believing in your products is why I didn't buy from Lawson and ended up with a mixed family of equipment from M&R and Anatol...dryer is giving me fits again and Rich help me this morning for the second time since owning this dryer.  I bragg about not needing service on most of my equipment but it is good to know a company is still around after 20 something years and can pin point the problems with there equipment....thanks once again to Rich and M&R.

Darryl

[Frog]

A tip of the hat when due is great, but please share your fix with the gang! This ain't the last old Economax that's going to need some help down the road.

[Socalfmf]

and that is why I am an full M&R shop....hope you don't ever need it, but when you do it is there...Way to go Mr. Hoffman

sam

[inkbrigade]

That dude knows customer service!

[bimmridder]

I visited M&R recently, including the Customer Service department. It is really an amazing system. They know my shop as well as I do, down to every part I've bought.I think there is a video on the M&R site now about their service department.

[GraphicDisorder]

There is nobody in this industry doing customer service at that level, or even close IMO. 

[jasonl]

M&R is the Jam!

[ravenmark]

Wouldn't want my art to be printed on anything else.

[3Deep]

Well I love the service and Rich is a wonderfull guy, but I,m not to wild about my shipping cost that crap is crazy high!!!

Darryl

[tonypep]

When the lion's share of the mega shops went south of the border Rich was the first to realize that the smaller start up shops that began to spring up were more important than ever. That's when he made the shrewd decision to get personally involved with these customers. Let's face it is quite impressive to get a call or e-mail from a CEO from a company of that size and scope. And that's where a lot of this loyalty comes from.

[Screened Gear]

My hat is off to Rich. Keep up the great work. It is nice to see a owner participating on forums and giving advice.

[Socalfmf]

Big D....that is the shipping companies...heck did you see MOOSEMANS pic today about shipping?

sam

[Frog]

My hat is off to Rich. Keep up the great work. It is nice to see a owner participating on forums and giving advice.

Let's refine and clarify that statement a bit

It is nice to see an owner participating on forums and giving advice without trying to tear others down or outright intentionally disrupting the forum!
Been there, seen that, got the shirt!

[Socalfmf]

wait a minute..who made the shirts?

[3Deep]

Sammy I know it has nothing to do with M&R, I,m just saying shipping is just got butt ugly, heck I need to get into shipping.  I can charge everyone a large price and put it all on one truck and make a nice dime.

Darryl