"He who marches out of step hears another drum." ~ Ken Kesey
Quote from: crgauction on March 30, 2012, 11:16:53 AMPierre, thank you so much for the phone call this morning and for backing us up on your forum. It is greatly appreciated, and again, I hope we have cleared things up for your members/readers. And thank you, MK162 as well .Thank you,Marion.That may sound good and all, but they are using bad judgement and it will cost people staying away!! I would tell people not to go to this auction and not buy this equipment and would wonder if M&R would even service this stuff after ksdk has his paws on it!
Pierre, thank you so much for the phone call this morning and for backing us up on your forum. It is greatly appreciated, and again, I hope we have cleared things up for your members/readers. And thank you, MK162 as well .Thank you,Marion.
Sorry Rich, I have respect for you, but that is classless. I can understand not offering warranty work on a press a non-approved tech has worked on, but if you are refusing to help a future owner of an M&R press because asdf did the teardown and maybe the install, that isn't the level of service I would expect from M&R.Let me rephrase, if asdf installed a press, would you send a tech in behind him, at the customers request to fix the install...for normal repair rates?
Quote from: mk162 on March 30, 2012, 01:01:24 PMSorry Rich, I have respect for you, but that is classless. I can understand not offering warranty work on a press a non-approved tech has worked on, but if you are refusing to help a future owner of an M&R press because asdf did the teardown and maybe the install, that isn't the level of service I would expect from M&R.Let me rephrase, if asdf installed a press, would you send a tech in behind him, at the customers request to fix the install...for normal repair rates?This has nothing to do with class. Here is the real scenerio of what happens. Our guru here installs a press that is purchased at an auction or anywhere else and gets paid for the installation. After the install the customer has a problem with the press for bad install or whatever reason. The customer tries to call the Guru but he is too busy ripping someone else off to take the call so the customer calls M&R for free phone support. Are we as a company that received no payment for the install, have no idea what aftermarket parts are put in the machine supposed to do this for free? Another scenario is the press is installed improperly and the safety systems were not properly put in place during the install which causes someone to become injured. Are we supposed to now repair that press over the phone not knowing what was or was not done and put the liability on our company. I would say no! Of course any customer can call M&R and have a M&R product installed or repaired for a price but any piece of equipment installed or serviced by our local Guru will NOT receive receive any technical support for free over the phone by this company. I hope that clarifies our stance! As you can tell when we helped a asdfx customer with a lift noise problem as a courtesy it was immediatly turned into we were servicing and supporting the crap by the Guru. There would be no doubt of him telling the customer anything they want to hear to make a buck. Any problems call M&R they will help you out. NOT!
You should take a good look at Spiderpromo.com and see if he is not associated with anything but over the phone. Like usual he makes it look like he is the one pushing the product and places it on his site to attract attention.
The buyers premium is at 15%. That seems high, I would think it would be more like 5. Is 15 the norm for auctions like this?
If said guy would just fall off the planet everyone would be happy, but I think he still would get talked about. Never bought anything from him so I,m safe I think, its a long story and bad business deals all around.