How do we recover from this $30.00 blank mess up?

[RICK STEFANICK]

Dan, at this point in your adventure the client is expecting nothing less than top quality perfect garments. In fact you should probably provide a few extras at no charge.  They paid for quality and unless you replace them as many have suggested your not providing the level of service as expected. Always remember there's 10 other businesses out there that will.

[Dottonedan]

Well, I did speak to the owner and suggested we replace. The conundrum is that these were contract 3 x over. How that happened, I don't know, but the end user sent to a printer, That printer sent it out to another apparel shop that prints manually, but really send all of his stuff to us. We messed up his order. So he has to go back to his guy, then that guy to their guy and to the customer.
To top it off, these are items (not in stock now) and when they are, they are coming from China and that means these people wont even get these for Christmas. It's a Dance team.

I think we should pick out another similar item even at a higher price to replace and be done with it. Customer should be happy with a nicer item.

[T Shirt Farmer]

Christmas. It's a Dance team.

I think we should pick out another similar item even at a higher price to replace and be done with it. Customer should be happy with a nicer item.

Oh man f'd up order + Xmass x DanceTeam=Pissed off Parents!  Picking any replacement with out consulting end user will come back to bite again guaranteed.

 

[Dottonedan]

Christmas. It's a Dance team.

I think we should pick out another similar item even at a higher price to replace and be done with it. Customer should be happy with a nicer item.

Oh man f'd up order + Xmass x DanceTeam=Pissed off Parents!  Picking any replacement with out consulting end user will come back to bite again guaranteed.

Read it again.  No mention of not working it out with the end user.

[3Deep]

This is why I hate doing contract work at times, but when it's my F,up I lose more hair and just suck it and learn from it

[T Shirt Farmer]

Christmas. It's a Dance team.

I think we should pick out another similar item even at a higher price to replace and be done with it. Customer should be happy with a nicer item.

Oh man f'd up order + Xmass x DanceTeam=Pissed off Parents!  Picking any replacement with out consulting end user will come back to bite again guaranteed.

Read it again.  No mention of not working it out with the end user.

I think we should pick out another similar item

[Dottonedan]

Christmas. It's a Dance team.

I think we should pick out another similar item even at a higher price to replace and be done with it. Customer should be happy with a nicer item.

Oh man f'd up order + Xmass x DanceTeam=Pissed off Parents!  Picking any replacement with out consulting end user will come back to bite again guaranteed.

Read it again.  No mention of not working it out with the end user.

I think we should pick out another similar item

Yea, I don’t think it’s too hard to grasp that we can include everyone. Some see an apple, some see an Orange when reading what is described as round. Take what you will.

[Frog]

I think that I speak for all of us reading this thread, we are all glad that it's not us!

[Dottonedan]

HAHA!  Yea, I’m sure.   I mean It’s the Co I work for..(all of us) so yea, it’s happening to me also.  It didn’t get entered to go through the process in place (me) to begin with and is sort of what started it all. The order was carried in by the a Co owner, dropped off and said “do these today” and the printer started doing them. I didn’t even know we had the job until they were done. Seps were provided by our contract customer. That began the issue. It only snowballed after that with even more mistakes. Stick to the procedures.  If the owner would have entered into the system, then more of us would have been aware there was a pms color to match.


The thing to learn from this, is to remind yourselves to follow the processes in place, and ....don’t trust the visual look of a color print for a color reference. Always use a guide, or target such as a pantone color. Oh, and confirm what ink type you need for the garment.



This was done by a guy with 30 years exp printing. He knows better and he’s a good printer. It was just one job that he must have gotten confident in, overlooked some things and badda big.  It happens to the best of us. He normally blocks all of the pitfalls before they happen.
Had he still been here, we would not have fired him over this.

[Sbrem]

We ran 900 hoodies for a gymnastics meet once, with a left front that was not supposed to be there. They took them though, at a big discount, because the print was still relevant, even if not asked for. Then, a couple of years ago,  some 800 pieces of a SportTek item had the back print on the front, and we didn't even tell the customer, we just replaced them, and have printed thousands and thousands for that customer since. But damn! Still hurts...

Steve

[StinkyDaddy]

Communication between all of the folks involved is going to be the challenge. Eating the blanks sucks, but it's manageable.

[tbarnes]

Gotta love playing the telephone game lol