here is what the brochure says:
Garment Handling
Maximum Pallet Size Large: 16" x 20"
Included Pallet Size Medium: 14" x 16"
Maximum Garment Thickness Up to 29.5 mm
we measured the included platen and it is 15x17. so not really sure what is going on. I think they are trying to say that the 15x17 is used to print 14x16 and that would mean the larger platen can print 16x20.
printer is not up and running yet, will be able to answer 100% on monday.
pierre