Guarantee parts - ;shipping costs

[Maxie]

I recently bought a machine (I don't want to go into details) and after about 3 months the bearing on the main motor gave trouble, I was air freighted a replacement motor at not cost but the supplier
wants me to pay the shipping costs.
I maintain that a motor shouldn't give trouble after 3 months and I shouldn't have to pay for shipping.
What's the norm?    Anyone have any experience with this?

[Colin]

Is there any written warranty? 

[Frog]

Unfortunately, most of the things I get replaced on warranty require me to eat the return shipping of the bad unit. Are you also returning the bad one?

[mt_signex]

Different companies have different policies but it is pretty standard to have to pay up front for warranty items being shipped to you, then getting a refund when you ship the item back to them.

Some companies (a lot, if not most) make you pay the return shipping, and some will issue a call tag on their account.

I personally wouldn't complain about paying shipping to me if they aren't requiring you to put up a deposit for the new part until they get the old one back.

[cbjamel]

Maxie is the machine new if so usually the factors will. If not WOW! 3 months.

Sent from my SAMSUNG-SM-G890A using Tapatalk

[GraphicDisorder]

Sounds like info is missed here. Is the machine brand new? Or used then you bought it? Refurbish? More info.

[Maxie]

New machine, I don't have to return the motor.     They could hear the faulty bearing on the phone.
The part was airfreighted from China to Israel at a cost of $300.

[bimmridder]

I had a drive assembly disintegrate one month after warranty expired. I had pictures and description if what happened. Completely unheard of by the machine manufacturer. Had never happened before. The manufacturer had the new drive to my shop by 10:00 AM the next day. They would have sent a tech to install, but we all decided I could do that myself, even though they never had to replace one in the field before. Machine up and running again by noon. Not a penny out of my pocket, even though the machine was out of warranty by a month. I guess every company is different. Or maybe times have just changed.

[GaryG]

First question stands- any written warranty?
Covers, parts, labor, freight?