We've been accepting embroidery orders for about 1.5 years now. It's grown so much it now represents about 10/15% of our total work.
We started off by outsourcing but found it impossible to continue to do so as everyone is either late delivering or they don't care about results.
Last month we bought our first embroidery machine. Not knowing exactly how many jobs we could do per day and how long it would take, we bought a 2 head machine. HUGE mistake! It's slow as hell! Well, called our vendor yesterday and asked if we could return it for a 4 head machine. Surprisingly they accepted the trade and will buy back the "old" machine at the same price we originally bought it
Super excited right now on how things are evolving! Super happy also with the quality we're putting into these orders.