Opportunity is missed by most people because it is dressed in overalls and looks like work. - Thomas Edison
Quote from: californiadreamin on December 04, 2015, 10:38:10 PMWhat Gives?I think it is a problem that the industry, in the United States has had for a long time. A Shrinking Screen print marketIn the USA both in Graphic And Textile with not a lot of competition until recently. The Ones that "have" want to hold onto what they have, and technology in manufacturing and internet communications have created "new" opportunities to theUSA market for "newcomers" (Roq) as well as "oldcomers" (Workhorse with the "sabre' press). Roq is a serious contender!They have new ownership with new money and a Great Product Line. They are coming in to the US market, and will take theirshare. No doubt about it. They are VERY strong in the international markets and the US is "gravy" for them. Vice versa for USmanufacturers. They now have to compete In international market to sustain their size and hope for growth, In a VERY competitive world. That being said, I think "people" get nervous when change is in the mist. I agree with Peter! A good salesmanshould sell the benefits of their offerings and refrain from ugliness. Customers are a lot smarter than some give credit. I forone will not do business with anyone, if possible that shows bad traits!winstonWinston: This is one of those posts where I wish there was a LIKE button! I hope that you are keeping well, and that we can catch up in Long Beach next month.
What Gives?I think it is a problem that the industry, in the United States has had for a long time. A Shrinking Screen print marketIn the USA both in Graphic And Textile with not a lot of competition until recently. The Ones that "have" want to hold onto what they have, and technology in manufacturing and internet communications have created "new" opportunities to theUSA market for "newcomers" (Roq) as well as "oldcomers" (Workhorse with the "sabre' press). Roq is a serious contender!They have new ownership with new money and a Great Product Line. They are coming in to the US market, and will take theirshare. No doubt about it. They are VERY strong in the international markets and the US is "gravy" for them. Vice versa for USmanufacturers. They now have to compete In international market to sustain their size and hope for growth, In a VERY competitive world. That being said, I think "people" get nervous when change is in the mist. I agree with Peter! A good salesmanshould sell the benefits of their offerings and refrain from ugliness. Customers are a lot smarter than some give credit. I forone will not do business with anyone, if possible that shows bad traits!winston
I'm with most, it's really poor salesmanship. A guy was in here a few months back and spoke of a shoddy build, but of course having not seen one, I had no input. There are a few folks here though running them, and I haven't seen anyone complaining. So I also would say that you need to talk to owners, and not necessarily the ones they tell you to call, in case there may be a bias there. We run MHM and M&R, both solid builds; the M&R is 21 years old, and still cranks; the MHM is 12 years old and is a really great press. Good luck hunting.Steve
For the record... Ryonet never bashed M&R when we were looking at S-Roque. They did what adult professionals do. We told them what we wanted in a press and they were able to provide a press and solutions that overcame all of our objections and that addressed all of our needs. In comparing green to blue they were quite respectful of M&R. They compared features/benefits etc of both and were able to "sell" us on them and the S-Roque press. A decision that we have zero regrets about.Our experience with M&R during this process was VASTLY different. Something they should take a look at IMO
Quote from: Sbrem on December 05, 2015, 11:33:45 AMI'm with most, it's really poor salesmanship. A guy was in here a few months back and spoke of a shoddy build, but of course having not seen one, I had no input. There are a few folks here though running them, and I haven't seen anyone complaining. So I also would say that you need to talk to owners, and not necessarily the ones they tell you to call, in case there may be a bias there. We run MHM and M&R, both solid builds; the M&R is 21 years old, and still cranks; the MHM is 12 years old and is a really great press. Good luck hunting.SteveYou're more than welcome to come visit if you wanted to take a peak and play around with mine.
As others have mentioned, I suspect the hate for ROQ us mostly related to them being new and taking increasing market share, and/or their relationship with Ryonet, and has nothing to do with the actual quality of the brand and feedback from end users.
...In the long run which can you repair? Which one has a tech nearby to repair today, not next week. What are typical repair costs and issues? In the end it's not the nut holding the wheel, it's the nut behind the wheel that makes it work.
I sold ROQ presses here @ Ryonet for a couple of years. ZERO unhappy clients. I never bashed the "competition"
Quote from: ABuffington on February 22, 2016, 11:54:11 AM...In the long run which can you repair? Which one has a tech nearby to repair today, not next week. What are typical repair costs and issues? In the end it's not the nut holding the wheel, it's the nut behind the wheel that makes it work.Better yet, which one need not be repaired so often by a tech. Which one comes with a 3 year squeegee to squeegee warranty that includes parts, technician travel, AND labor?A typical service call from big blue will run you at least a a couple thousand dollars.The standard warranty for theirs and every other machine is 2 years.They will cover the part if it's defective, but better believe you're paying for a technician's flight, travel expenses, and labor to come replace it. And you'll often be forced to pay for the replacement part and be re-imbursed upon returning the defective part....A DEFECTIVE PART!?Fact: Replacement parts and service calls are a several million dollar per year profit center for that brand everyone loves and trusts.ROQ machines need to be serviced so few and far between and have so few mechanical issues that they simply do not break and wear down as often. We've charged $0 for replacement parts in the 3+ years of distributing these machines.
Interesting fact: No printshop has ever bought a ROQ, then decided they didn't like it and went and bought another manufacturer's machine. I know of countless people that have switched from every other brand to ROQ however.The machines speak loudly for themselves through the users that have them, especially those that have switched over from other brands. Talk to them
Better yet, which one need not be repaired so often by a tech. Which one comes with a 3 year squeegee to squeegee warranty that includes parts, technician travel, AND labor?
A typical service call from big blue will run you at least a a couple thousand dollars.The standard warranty for theirs and every other machine is 2 years.They will cover the part if it's defective, but better believe you're paying for a technician's flight, travel expenses, and labor to come replace it.
ROQ machines need to be serviced so few and far between and have so few mechanical issues that they simply do not break and wear down as often. We've charged $0 for replacement parts in the 3+ years of distributing these machines.