Early morning delivery...

[screenprintguy]

Congrats ya big GREEN GOOBER YOU!!!

[244]

Thanks guys! The post was more supposed to be about how impressed I was with the crating Manny did. WAY over delivered on what I expected. Probably a good thing because I'm the type that rolls the dice and usually doesn't get additional insurance! 

@DKgrafix - your comment actually made me stop and think why the fu- did he say that!? Then I remembered I need to learn how to take crap seeing as I do my fair share of giving it out!

@GraphicDisorder - That's the kind of comment I would make to poke at someone, so totally understand it!  I would actually be able to post pics of the "blue" item I got if I could get the techs to email me back! True story!

what's the true story? You bought something from us and we are not calling you back? Are you referring to something used that is discontinued and has no support or something else?

[Gilligan]

24/7 support period.

Unless we cut tail and run on a product.

Then you can go F' yourself.

If you guys want we can talk about Radicures and MSP-3140's not getting emails and such returned.

[TCT]

Thanks guys! The post was more supposed to be about how impressed I was with the crating Manny did. WAY over delivered on what I expected. Probably a good thing because I'm the type that rolls the dice and usually doesn't get additional insurance! 

@DKgrafix - your comment actually made me stop and think why the fu- did he say that!? Then I remembered I need to learn how to take crap seeing as I do my fair share of giving it out!

@GraphicDisorder - That's the kind of comment I would make to poke at someone, so totally understand it!  I would actually be able to post pics of the "blue" item I got if I could get the techs to email me back! True story!

what's the true story? You bought something from us and we are not calling you back? Are you referring to something used that is discontinued and has no support or something else?

Rich I have contacted Alex W multiple times asking to schedule a tech and or find out about the one that is local. Last time it took 8 days and 2  emails to get a response. At which point he responded with a half answer, I asked 2 more questions, that was the 28th. still haven't heard back. When I call(3 times) the Digital service number and explain I would like a tech I'm told to email Alex W.

It wasn't a huge deal as I had a ton of crap on my plate, and I knew SGIA was coming up so people were getting ready for that. But as we move into mid week next week this will be top priority for us. I bought the machine used and knew it was discontinued ect. but was recommended by your employees to have a M&R tech come install it, on my dime of course which is totally fine.

I am catching your drift at this point and I will drop it, my apologies.

[Gilligan]

Office space time!!!!

[244]

Thanks guys! The post was more supposed to be about how impressed I was with the crating Manny did. WAY over delivered on what I expected. Probably a good thing because I'm the type that rolls the dice and usually doesn't get additional insurance! 

@DKgrafix - your comment actually made me stop and think why the fu- did he say that!? Then I remembered I need to learn how to take crap seeing as I do my fair share of giving it out!

@GraphicDisorder - That's the kind of comment I would make to poke at someone, so totally understand it!  I would actually be able to post pics of the "blue" item I got if I could get the techs to email me back! True story!

what's the true story? You bought something from us and we are not calling you back? Are you referring to something used that is discontinued and has no support or something else?

Rich I have contacted Alex W multiple times asking to schedule a tech and or find out about the one that is local. Last time it took 8 days and 2  emails to get a response. At which point he responded with a half answer, I asked 2 more questions, that was the 28th. still haven't heard back. When I call(3 times) the Digital service number and explain I would like a tech I'm told to email Alex W.

It wasn't a huge deal as I had a ton of crap on my plate, and I knew SGIA was coming up so people were getting ready for that. But as we move into mid week next week this will be top priority for us. I bought the machine used and knew it was discontinued ect. but was recommended by your employees to have a M&R tech come install it, on my dime of course which is totally fine.

I am catching your drift at this point and I will drop it, my apologies.

the machine in question is an Epson based product we refunded the previous buyers money on and replaced with a current non Epson based machine. The Sgai show this year was finished this year one day before the entire crew left for Europe to do the Itma show which starts tomorrow and runs for 10 days. Knowing the machine you purchased sat for many months in a hot environment in Florida you are going to need substantial service to get it up and running. Alex is here at the Itma show. No amount of phone calls are going to help at this point. Your request should be answered and I will look into but the timing on something we took off the market and do not have the ability to support through Epson is an issue. I will contact you later today.

[244]

24/7 support period.

Unless we cut tail and run on a product.

Then you can go F' yourself.

If you guys want we can talk about Radicures and MSP-3140's not getting emails and such returned.

your request for service on used products were responded to directly from me Gilligan. I gave you starting settings and would expect you to take it from there. I also know responding to your post will do nothing but get negative comments so not going any further with this. Have a good day!

[1964GN]

24/7 support period.

Unless we cut tail and run on a product.

Then you can go F' yourself.

I hear ya'... Been there, done that

[mk162]

With the I-image slant model I treat it as 2 different machines.  If I have an Epson problem I call the local tech, if it's a mod problem, I'll call M&R.  They really are 2 different products.

[Doug S]

With the I-image slant model I treat it as 2 different machines.  If I have an Epson problem I call the local tech, if it's a mod problem, I'll call M&R.  They really are 2 different products.

Not to derail the post but Amen, I baby the one I have although I know that due to it being an Epson that there are going to be issues.  It's comforting to know that M&R has stocked printheads and etc to fix it if something major happens. 

[jvanick]

if you take care of them and run them every day... they'll be fine... it's when you leave it set for multiple days at a time you have to start worrying a bit, as well as if you have poor coating techniques and the print head is 'crashing' into debris.

FWIW -- Alex W and crew have helped me out with any questions I've had, and have been responsive, but my problems have all been easy 'over-the-phone' problems to solve.

[alan802]

3140's aren't being supported any longer?  That can't be right can it?  There are thousands upon thousands of those in the field correct?



 

[GraphicDisorder]

3140's aren't being supported any longer?  That can't be right can it?  There are thousands upon thousands of those in the field correct?

That sounds out there for sure. Id consider who was looking for the service and the fact it was second hand machine before id assume all actual customers aren't being serviced.

[Denis Kolar]

I think that this post should go back to saying "Congrats" to TCT

BTW, 3 years ago I had questions answered about my 20 year old Nuarc 40-1K, I doubt they will not support 3140's.

[244]

3140's aren't being supported any longer?  That can't be right can it?  There are thousands upon thousands of those in the field correct?

of course we service them AND still make them.