"He who marches out of step hears another drum." ~ Ken Kesey
Quote from: Jon on May 29, 2014, 02:36:07 PMTommy Boy (2/10) Movie CLIP - Desktop Demo (1995) HDThat's the wrong scene!!!!Tommyboy 04 Guarantee scene
Tommy Boy (2/10) Movie CLIP - Desktop Demo (1995) HD
I had a press that was a little over a month out of warranty. I had an incident happen that I seriously doubt has happened to anyone else. Serious and crippling to our production. I got a hold of the manufacturer. They said they'd never had this happen, but would cover the part, and freight also. This was a three hundred pound part, so we weren't just doing a next day UPS delivery. I had the part the next morning. They said they would schedule a tech, since this isn't a standard do it yourself fix. I let them know I needed that press running ASAP, so they walked me through the replacement. I was up and running less than 5 working hours after the "explosion". Cash out of our pocket? ZERO. Even though the machine was out of warranty, they had me up and going the next day, no charge to me. This is going above and beyond, in my opinion. Warranty honored even though it is expired goes a LONG way in customer relations.
Ok I am soooooooooooooooooooo sorry! I shouldn't of opened my mouth/keys! I was just going off what you guys had on your website- M&R will return 100% of the purchase price of any new M&R automatic textile press returned to the factory in near-new condition in the original crate or its equivalent within 45 days of the shipment date. Crating, shipping, and installation charges are excluded. This guarantee applies to original owners of M&R automatic textile presses installed and operated in the United States.
In all of my years selling workhorse products here at Spot Color Supply, and at the company I use to work for, I have Never had a customer want to return a machine that I sold them.
What truly is the best feature of the VOLT. NO PNEUMATIC PARTS, Think about it, No pneumatic parts to break/leak, no down time due to failed pneumatic parts. Less maintenance which in turn means less maintenance expense and less down time! Bottom line....more profit for the shop owner and less headaches!