"He who marches out of step hears another drum." ~ Ken Kesey
Quote from: ericheartsu on April 20, 2014, 04:37:29 PMWe had client that asked us to make some things for them, (hats, tees, and stickers). Client was a NIGHTMARE to work with. Several of the files were not print ready, and we charged them for our time to make them print ready.Now they are asking for us to send these files over. I don't think we should have to send them files that we worked on, as they are our artwork, but i didn't know what standard protocol is with this type of situation.what would you all do?If you bills them for art they own it in my opinion. If you did not.....then I would not send it.
We had client that asked us to make some things for them, (hats, tees, and stickers). Client was a NIGHTMARE to work with. Several of the files were not print ready, and we charged them for our time to make them print ready.Now they are asking for us to send these files over. I don't think we should have to send them files that we worked on, as they are our artwork, but i didn't know what standard protocol is with this type of situation.what would you all do?
Why fight with the client?Maybe someone gave them a cheaper price, they will try them and maybe they will not be happy with the results,If you give them a hard time they will never return. Keep the door open.We often have customers who don't understand that we charge for our quality and service, they try someone cheaper and come back after getting lousy results.