Be extra careful to talk to the epson service center concerning their ability to fix the printer. I had an epson 4880 hybrid that kept giving me a service req 00010004 message. I researched the error and found that it was a carriage movement error, but also listed about 4 other possible issues. I'm not an expert, but pretty computer/component saavy. Rather than spend a 1/2 day during our busy time trying to fix the printer, I decided to find a epson service center on epson's website. I called 1 of the service centers listed and set an appointment to bring it in. When I brought the printer in the so called tech told me he would have it back to me in a week. Well a month later "no call" so I called to check on the printer and was told that he would have to order cables and Epson didn't have them so the only place he could find them was overseas and that he would call me as soon as he ordered them. My answer: let me know as soon as possible. A week later "no call". Keep in mind that we used this printer for printing films as well as sublimation. In the meantime we were using vellum which sucked for larger images.
The result: Out of desperation and a time crunch I bought had to buy a new film printer
I had to pick up the printer and pay the epson service center for their time $180.00 to not fix the printer "now I have a hefty doorstop"
The only satisfaction I've had out of this ordeal is contacting epson to tell them that they need to research their service centers before they list them on their website. I really hate to be an ahole, but the techs really never acted like they gave a "you know what about helping me"
Anyway, I hope you have better luck then I did.
