Delta Airlines

[trebor]

Was anyone else able to take advantage of the Delta Airlines boo boo.
I got three roundtrip airfares from STL to Santa Ana, CA for $46 or a total of $139.

[aauusa]

question for you about this.  I am in no way saying anything about you and what you did.

If you had sent a customer an invoice which was suppose to be $459 but you inadvertently had the cost and $45.90.  And the customer paid with out you catching the mistake would you honor the $45.90 price?

like I said I am not bashing you or anything like that just a thought I had about these mistakes which happen more recently in the airlines business? And how I would react to this is if it was my company and we made the mistake.

but no I did not get any deal

[Sparkie]

It's my understanding that Delta had no choice but to honor the low prices. New Department of Transportation regulations, aimed at truth in advertising, require airlines to honor any mistake fares offered.

[mk162]

these type deals have pretty much always been honored.

Yes, if I sent a customer an incorrect invoice, I would eat it, if I sent them an incorrect quote and I caught it before the order was produced, I would fix the error.

[Frog]

Perhaps we can view this as Trebor, and others participating as joining their brothers and sisters in the streets to help take down the 1% who control the world!
Occupy Delta!

[Command-Z]

Careful Frog, or you'll have to put yourself in the "Cage."   

aauusa has a good point, but I think it's just good business to honor the error no matter the industry. More than once, I've seen mis-labled items in stores and the store policy is usually to honor the wrong price if it's lower. Granted, larger businesses have the resources to absorb errors more than us little guys, but then they have resources to do all kinds of trixy tricks to ensure they get the breaks on taxes, rules and regs and even driving us little guys out of biz completely. *Holds out hands for cuffing.

[aauusa]

I was just curious because most of the time those fair deals are done all by computer and no human is involved.  But where we are all human and no computer does anything without our input. 

[Sbrem]

If I gave a correct quote, then sent out an invoice with a typo, I would not eat 90%. If the customer thought I should, I would never print for them again. Now if law makes it legal, then it's legal, but that doesn't make it right. I personally have rules; taking advantage of someone's mistake is not on that list. I don't care what percentage they are in...

Steve

[blue moon]

I am pretty sure that almost every single one of us, to a fault, would keep buying the tickets if we were presented those prices. Ppl that bought them did not know it was a glitch, but most likely assumed some sort of holiday special or something along those lines. The fact that it was an error was not released until later at which point it would be a rather big disappointment to take those tickets away (very bad karma/marketing for Delta). It makes more sense to let the customers keep the tickets!

pierre

[ebscreen]

Apparently Walmart made a similar mistake on cyber monday and refused to honor their pricing.
Comments from dissatisfied customers were priceless, as to be expected.

[trebor]

It's my understanding that Delta had no choice but to honor the low prices. New Department of Transportation regulations, aimed at truth in advertising, require airlines to honor any mistake fares offered.

If I told a customer that I would sell him 100 shirts for 3.00 a shirt and later realized that I should have charged more, I would honor the 3.00. When I got online I was told a price of 46.00, I purchased and paid.
The next time you fly ask the person next to you how much they paid for their ticket. I would bet it is not the same as you. If yours is lower, would you hand the flight attendant your credit card and say charge me another $59 because I did not pay enough for my seat.

[trebor]

Perhaps we can view this as Trebor, and others participating as joining their brothers and sisters in the streets to help take down the 1% who control the world!
Occupy Delta!

Frog...by Obama's standards I suppose I am part of that 1%. Kind of reminds of the cell phone commercial where the executive is bragging about his great deal on his phone. He says "Just stickin' it to the man, wait a minute I am the man." BTW....I don't feel very 1%ish.

[Sparkie]

It's my understanding that Delta had no choice but to honor the low prices. New Department of Transportation regulations, aimed at truth in advertising, require airlines to honor any mistake fares offered.

If I told a customer that I would sell him 100 shirts for 3.00 a shirt and later realized that I should have charged more, I would honor the 3.00. When I got online I was told a price of 46.00, I purchased and paid.
The next time you fly ask the person next to you how much they paid for their ticket. I would bet it is not the same as you. If yours is lower, would you hand the flight attendant your credit card and say charge me another $59 because I did not pay enough for my seat.

I'm on your side trebor.   I see no wrong in your purchasing the low priced tickets. You asked for a price, you were quoted a price, you paid that price. End of story.