I know Union has had a long standing policy that their inks will last for 20 NORMAL washings.
I have multiple shirts that have lasted 20+(++) washing with several different ink companies inks on them.
Some have cracked. Some have not.
Also, ask them how often each shirt gets laundered. If they are washed in bulk once a week, that is 40-ish washings. If more often....
printed shirts should be washed INSIDE OUT on gentle cycle. If washed differently, it is their fault (most likely the case). Did you tell them how to wash the shirts? Did they follow the instructions?
Now that we know there's nothing wrong with the print, you have to decide how important is the customer and what you are willing to absorb to keep them.
pierre
It's tiny, but I think that the backs of many tags give instructions. Gildan does not say "Gentle" but does say "Inside Out".
