Opportunity is missed by most people because it is dressed in overalls and looks like work. - Thomas Edison
I sent an e-mail to my contact in M&R service. I need a battery, and I wasn't positive which one to get. The manual didn't look like what I was looking for. I took a few pictures and attached them to my e-mail. I got an "Out of Office" reply, which isn't a big surprise this time of the year. I figured I'd just call and get a hold of someone else when they opened. A few minutes later I got an answer and part number from Gary. They guy is on vacation, but still checking and answering e-mail at 6:00 AM. He could have let it go, knowing that someone else would help me, but he chose to solve my problem, even at that hour, during his vacation. That is service above and beyond. Exceeding expectations
Awesome!Nobody touches M&R's service, not even close.
talking about air -do any of you guys know anything about chillers? I bought mine brand new about 3 years ago, it would only purge water maybe once every ten minutes or so. and then all of a sudden it purges constantly every 3-4 seconds...I wonder if it's out of the coolant/refrigerant stuff.