SRoque - Ryonet?

[californiadreamin]

So basically at least $45K?  Couple thousand for shipping probably, at least a grand for installation, compressor/chiller and you're printing on a nice machine with good features. I mean that's not the worst I've ever seen but it's certainly not the best.  I got some real doozies for quotes when I was looking and there was a 10/14 press, I won't mention any manufacturers, but I think it was around 140K and it was for a press that has had the same basic design and features for the last 20 years with no significan't upgrades!

I"m not sure why anyone would want a ten color machine with fourteen stations but that price is way way way out of line. I know if I shop around I can get a twelve for less than half that. Loaded too.

It pays to shop! I know a print show in Atlanta that bought a 12 c/14s loaded
(show special) for $48,000. You can by on International Market for $60,000, or buy it on the USA market for $80,000. It is one of my pet pieves! Different pricing for different customers. Kinda like Viagra $10 in San Diego,$2 in Tijuana.
Why? I have a folder of Invoices left from shops that were closed, compare the
prices paid on like items, and your jaw would drop(machines/supplies).When I retire, maybe before, I might have to post them, to watch some people dance!
I understand "competitive pricing" for certain situations, but "BIG" differences?
I do not like Americans paying more than our friends around the world.
Well, to each his own!
winston

[TCT]

$38K seems high for a 6 color, but keep in mind as of right now S.Roque does not have a "entry level" press....
I know when we were shopping around when we compared the presses apple to apple the Roque came in a bit cheaper, and still had some features over the CH III that we were looking for. The alignment system was also a plus, as it is quite similar to how the MHM one works. Now, we didn't get the BASIC(name changed to the YOU). I went with the ECO XL. So I was comparing it to the CH III 70. M&R's basic flashes were more expensive than the higher end Roque flashes, and the press just didn't have as many features. I can go back and look at my quotes but, I want to say the YOU was like 20some% less than the CH III. The YOU is more like the Sportsman series from M&R. Unless things have changed, S.Roque will be debuting their new entry level press at Long Beach. I don't know many particulars about it but I would imagine it would have to be in the $20K range. How they are going to do that with how their presses are made I don't know. Seems it would be hard to add pneumatic heads and indexing to one of their machines.

[Socalfmf]

I again ask...what about support....do you get what you pay for?  do you get more?  who are the techs?  are they SRoque employees or independents? 

how are the machines running in the US?  how many do they have in production here?

[blue moon]

I again ask...what about support....do you get what you pay for?  do you get more?  who are the techs?  are they SRoque employees or independents? 

how are the machines running in the US?  how many do they have in production here?

I think those are all valid questions. Problem is, we all have different preferences for the answers. Some will want more features over reliability or service, while other will prefer something else (price for example). . .

pierre

[mraph]

in response to Socal's question, and Sam you and I have discussed this also 

S.Roque is the one of the largest Automatic manufacturers in the world , with machines in most parts of the world ( except currently Australia i am told)and have been manufacturing them for 30 years. so naturally they have a team of Tech's that travel all over the world, on installs and service, many of them have been to the shows in North America and you could of met them.

One of them was here for the install at Metro Sports and our display machine.
also I will only speak for our Company, we have one of our in house techs being trained on the Sroque presses, he was on site for the install in New Hampshire and our display machine, he will In Long Beach on the install at that show as well and will soon go to S.Roque International . Tech Support will be stocking parts for service as well.

There is also an independent Tech in the New England area that is learning the ins and outs and install of the machines he was in Long beach last year and on site in New Hampshire.

I am told there is a trained Tech in Toronto Canada as well.

Service is not an issue, this has been very carefully thought out

Hope this helps

Alan

[TCT]

I again ask...what about support....do you get what you pay for?  do you get more?  who are the techs?  are they SRoque employees or independents? 

how are the machines running in the US?  how many do they have in production here?

I do not work for them or sell their presses, just keep up on what it going on as I feel I am on the ground level with them in the US. Here is what I know-
By the end of 2012 there will be 4 machines installed in North America, 3 in the US. By the end of Jan. they are looking at 4 additional ones installed in the US, 1 more for our friends to the north. Puts the total North America count at 9 installed.

As for techs currently there are 3 factory certified techs in North America, 1 is in Canada. 4 other techs in the US with training. 2 more independent techs will hopefully be on board by end of January.

That is what I know, seems like more than I learned in all of high school!
When I decided to go with the S. Roque, I did heavy comparisons and price checks. Price is not the only factor, I believe reliability and ease of maintenance or service is huge. Comparing everything you cant accurately apple for apple compare it to a M&R like everyone would like to. There is just too much different about the machines. The best and closest comparison that I made was with the MHM. When comparing against a MHM it is quite easy to go apple for apple, and I have to say the only place the S. Roque was lacking is time/experience in the US. 

Much to my disappointment my press has been sitting in it's shipping container for waaaaaay too long. The completion of our addition where it will be placed has ran way over schedule(surprise surprise). Our weather has been a bit off, and the building inspectors locally have a horrible reputation for being "nice" to work with. None of that really matters, what I am trying to get to is we are looking at a install of 2nd week in Jan. or so. I plan on getting video from 4 cameras at 4 different locations of the install, from opening the crates to first shirt off the press.  Thinking it may be cool!

[inkman996]

Whether they have a history internationally or not every company still has to start some where. Every single screen print business that posts on these forums had to start some where some how, someone many actually had to take a gamble and use your service. Its good to question what is behind a company but they should not be dismissed only because they are new around these parts.

[flyingdutch1969]

in response to Socal's question, and Sam you and I have discussed this also 

S.Roque is the one of the largest Automatic manufacturers in the world , with machines in most parts of the world ( except currently Australia i am told)and have been manufacturing them for 30 years. so naturally they have a team of Tech's that travel all over the world, on installs and service, many of them have been to the shows in North America and you could of met them.

One of them was here for the install at Metro Sports and our display machine.
also I will only speak for our Company, we have one of our in house techs being trained on the Sroque presses, he was on site for the install in New Hampshire and our display machine, he will In Long Beach on the install at that show as well and will soon go to S.Roque International . Tech Support will be stocking parts for service as well.

There is also an independent Tech in the New England area that is learning the ins and outs and install of the machines he was in Long beach last year and on site in New Hampshire.

I am told there is a trained Tech in Toronto Canada as well.

Service is not an issue, this has been very carefully thought out

Hope this helps

Alan

The New Hampshire machine was installed by Bruno, a factory tech.  I was in Portugal at the Factory for training for 10 days.  Bruno provided part of the training himself.

We installed another SROQUE in the L.A. area last week, and are installing another in Colorado this week.  And have 5 more in in queue.

The factory training is extremely detailed and is not only on machine setup, training is basically building machines with their techs from the ground up from bins of kitted parts to sub assemblies, and then to the final machines, and all the while learning every aspect of how the machines work. 

This intense training is provide techs with the needed understanding to debug issues in the field should they arise, and not just to "set up" a machine.

I can assure everyone that service from Ryonet/Sroque is not a concern!

Please feel free to message me with any questions anyone may have regarding Ryonet/Sroque service and support.

Kurtis Van Kampen
SROQUE Installation/Service
kvkampen@ryonet.com