In these challenging times, Brother is committed to living our “at your side” promise and doing what’s best for our employees, customers and communities. The company has developed a COVID-19 response plan to support the well-being of its employees, help prevent further spread of the disease and navigate any potential business disruptions.
The company’s operations remain strong and its customer service continues to excel. To that end, here are some of the company-wide measures that have been taken to ensure business continuity:
All employees who can perform their function remotely are doing so – including, technical services representatives. We remain confident in our continued ability to serve our customers, regardless of our employees’ physical work locations. For those that are not able to work remote, we have increased cleaning throughout our locations and have instituted new shifts to allow for social distancing.
With uncertainty and concern sweeping the globe, we’re aware that many of our customers are facing unprecedented challenges. In order to help support our direct-to-garment customers, online resources are available to you at the DTG Learning Center,
www.BrotherDTG.com/support.
Employees have been provided with health and safety resources, support and guidelines. To read the full document outlining Brother’s pandemic response plan, go to
www.brother-usa.com/covid-19-updates.
If you have questions or concerns, you may contact Brother DTG directly via phone at 1-866-750-2543 or email
garmentprinters@brother.com.
