Hotronix recently launched a new service program that ensures all of its customers will have access to support literally anytime they need it.
The new Blue Ribbon 24/7 Support program, which is intended to take Hotronix after-sale support to a new level, is available to any original, purchasing customer anywhere in the world. To qualify, all you need is the serial and model number of your press.
“For many of our customers, their heat-applied graphics business is their second job,” says Ben Robinson, general manager, Hotronix. “They often need help after traditional working hours. With our new Blue Ribbon program, no matter what day or time it is anywhere in the world, they can call our customer service number and get whatever assistance they need. Our technical support staff has more than 100 years of combined experience and are ready and waiting for your call.”
In addition to the expanded telephone support, Hotronix has added a new section on its website to make it fast and easy for customers to identify and order parts for machine repairs.
By clicking on “Online Store” on the top navigation bar, you’ll see a drop-down menu. Choose “heat press replacement parts” to see a detailed parts location guide diagram of each press model. Each part is numbered in the diagram, and this corresponds to a price list on the same page. Simply click on the part you need, and you are prompted through the order process.
“Standard parts ship within 24 hours of ordering. Once the part arrives, if assistance is needed with the installation, the customer can call a technician to walk them through the process,” says Robinson.
The website also has complete machine manuals for every current model in pdf format for customers to download at their convenience.
Stahls’ Hotronix® offers a full line of heat seal presses offering the latest in state-of-the-art technology. For more information, contact Stahls’ Hotronix® at 800-727 8520; or visit the Web site at
www.hotronix.com. Dealer inquiries are welcome.
