Opportunity is missed by most people because it is dressed in overalls and looks like work. - Thomas Edison
Same for us. They ended up sending the board back more busted than when it left.Board level repair is a fine magic. I'd start looking for a replacement....
I got fed up and called them after several months, sounded like I woke someone up.
And on that note, does anyone know of an actual embroidery circuit board repair place? We have a SWF collecting dust.