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Author Topic: Rutland Red WB/PC  (Read 1031 times)

Offline tonypep

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Rutland Red WB/PC
« on: December 03, 2013, 01:03:55 PM »
There is apparently some inconsistentcy with WB/PC Red 6364. I called it in, lab confirmed, and got the return RMA# and it leaves today replacement on its way. Great customer service. Probably doesn't apply to anyone here but you can PM me for batch #. Big problem for us as it throws off all formulas that use this PC but it has been quickly resolved.
It's a rare problem but comforting to know they stand by their products.
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Offline ZooCity

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Re: Rutland Red WB/PC
« Reply #1 on: December 03, 2013, 02:52:41 PM »
That sucks that there was an inconsistency but excellent that they resolved it and were honest!   
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Offline tonypep

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Re: Rutland Red WB/PC
« Reply #2 on: December 04, 2013, 12:28:35 PM »
Update: less than 24 hrs and new lot# arrived.......before I could even send the old one back.
Who are they trying to be?......M&R?
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