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screen printing => Ink and Chemicals => Topic started by: sunday on March 10, 2022, 03:19:11 PM

Title: IMS 3.0 Down
Post by: sunday on March 10, 2022, 03:19:11 PM
Have any of y'all been able to successfully log in to IMS 3.0 today? Last time I was able to successfully login was yesterday afternoon. I'm able to log into the mobile site on my phone, but that version of IMS doesn't provide access to user formulas.

Title: Re: IMS 3.0 Down
Post by: cleveprint on March 10, 2022, 04:26:21 PM
I was on a chat and they said it was down. Then they told me to uninstall the software and reinstall it. It worked after that.
Title: Re: IMS 3.0 Down
Post by: sunday on March 10, 2022, 04:37:52 PM
Quote from: cleveprint on March 10, 2022, 04:26:21 PM
I was on a chat and they said it was down. Then they told me to uninstall the software and reinstall it. It worked after that.

Could I trouble you for the link you used to redownload IMS? I'm getting an error message when I try go to Avient's site.
Title: Re: IMS 3.0 Down
Post by: 1964GN on March 11, 2022, 05:51:16 AM
Quote from: sunday on March 10, 2022, 04:37:52 PM
Quote from: cleveprint on March 10, 2022, 04:26:21 PM
I was on a chat and they said it was down. Then they told me to uninstall the software and reinstall it. It worked after that.

Could I trouble you for the link you used to redownload IMS? I'm getting an error message when I try go to Avient's site.

Same here
Title: Re: IMS 3.0 Down
Post by: Orion on March 11, 2022, 08:11:27 AM
I uninstalled/reinstalled but the app is not opening. Here is the link...

https://p1ims.azurewebsites.net/

Title: Re: IMS 3.0 Down
Post by: cleveprint on March 11, 2022, 08:48:53 AM
Quote from: sunday on March 10, 2022, 04:37:52 PM
Quote from: cleveprint on March 10, 2022, 04:26:21 PM
I was on a chat and they said it was down. Then they told me to uninstall the software and reinstall it. It worked after that.

Could I trouble you for the link you used to redownload IMS? I'm getting an error message when I try go to Avient's site.

Sorry, I was on an online chat on one of those pop up windows. Ive since closed that window. Sorry !
Title: Re: IMS 3.0 Down
Post by: Orion on March 11, 2022, 10:11:28 AM
Check for email from Avient. IMS 3.0 is back up
Title: Re: IMS 3.0 Down
Post by: Zelko-4-EVA on March 11, 2022, 10:14:08 AM
its not working on our computer today, even after uninstall, reinstall...

i emailed their tech support from the email they sent this morning.  hoping to hear back soon
Title: Re: IMS 3.0 Down
Post by: sunday on March 11, 2022, 11:36:56 AM
I'm finally back in IMS after the uninstall/reinstall! Now I'm trying to figure out how to back up all of my user formulas to my hard drive.

Hopefully y'all still experiencing problems will be back on track soon, as well! :)

Title: Re: IMS 3.0 Down
Post by: farmboygraphics on March 12, 2022, 10:05:54 AM
Still won't load  >:(
Title: Re: IMS 3.0 Down
Post by: Orion on June 27, 2022, 08:13:54 AM
Again! Have not had access since Friday.
Title: Re: IMS 3.0 Down
Post by: farmboygraphics on June 27, 2022, 10:28:51 AM
Just called, they don't know when it will be back up. WTF. Glad I just bought another 5 of base. Gotta be a more stable mixing system out there.
Title: Re: IMS 3.0 Down
Post by: Zelko-4-EVA on June 27, 2022, 11:10:34 AM
this is the email i got from them on friday:

     We are sorry for your inconvenience…
     IMS3.0 is down.  The credential validation of IMS3.0 mobile is also down.
     Already communicated with our vender to resolve this ASAP




there needs to be an offline version of this software.  having it depend on their servers to work is quite silly. 
Title: Re: IMS 3.0 Down
Post by: Admiral on June 27, 2022, 04:45:12 PM
Looks like it's back up.
Title: Re: IMS 3.0 Down
Post by: sunday on July 01, 2022, 12:40:08 PM
For folks using IMS's User Formulas side, here's a little refresher for getting those formulas backed up:


And that's it! One thing to note is that I haven't been able to get IMS to carry over the four Reference fields on the left side of the Blending tab to the backup file, but that's only really an issue if you're in a shop like ours where we off-road the formulas with different bases to get the print we're after and keep those notes in that area. Personally, I prefer to save as an Excel document, that way I can add notes about the different bases next to their respective formulas.