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Computers and Software => RIPs => Topic started by: IntegrityShirts on May 19, 2015, 09:14:22 AM
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That's the only thing I can think may have caused it, and also what accurip tech support thinks caused it. I'm getting the error 6900 which essentially means they think I'm trying to transfer the program to a different computer and haven't deactivated it yet on the old one. I'm still running Accurip on the same computer I have always had it on, but the windows update on the 14th may have done something?
Accurip, while quick to reply to my support ticket, is really not helping me FIX the issue. Why? Because they have a new version out now and no longer support the old version. So, my options after spending $500 on accurip less than 3 years ago, is to fork over another $150 to upgrade to black pearl to get SUPPORT back.
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What version of Windows are you running?
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Don't let that nickle hold up that dollar.
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What version of Windows are you running?
Windows 7
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Don't let that nickle hold up that dollar.
Yeah but when they say "Your ISP is having issues connecting to our old server", it kind of makes me wonder if upgrading is going to help? It will help them help me though $$
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How about removing the updates? Windows let you remove individual updates specifically. You could do this systematically and figure out which is the offending culprit, And then restore the others.
This would also help prove or dis-prove your theory.
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Eh, if I take the time to uninstall the updates, which were windows security updates, I'll have wasted more than $149 worth of time so I'm just going to upgrade and hope it all works out.
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Eh, if I take the time to uninstall the updates, which were windows security updates, I'll have wasted more than $149 worth of time so I'm just going to upgrade and hope it all works out.
A simple restore to a point before the updates wouldn't take long and would answer the question.
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I'm surprised a Windows update (service pack, etc) would deactivate the software. Usually only a full system upgrade will, such as going from Windows 7 to Windows 8 which Accurip might see as new computer and refuse to run.
I had similar issues with my UltraSeps licensing a while back and have since addressed it by adjusting the code of the licensing to be less sensitive to system updates in addition to being more forgiving when migrating to a new primary internal hard drive which seems to be a trend these days.
It should be quite easy for them to resolve this issue for you without having to pay for an upgrade.
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I'm surprised a Windows update (service pack, etc) would deactivate the software. Usually only a full system upgrade will, such as going from Windows 7 to Windows 8 which Accurip might see as new computer and refuse to run.
I had similar issues with my UltraSeps licensing a while back and have since addressed it by adjusting the code of the licensing to be less sensitive to system updates in addition to being more forgiving when migrating to a new primary internal hard drive which seems to be a trend these days.
It should be quite easy for them to resolve this issue for you without having to pay for an upgrade.
Yeah I'm not entirely sure that's what caused it, just speculation. The only other change was I added a 4G USB modem to the computer with its installation software for internet connection. Accurip needs the internet to verify licenses, who knows how often, and I was turning the modem off every night so it didn't leak unnecessary data.
I'm sure it would have been an easy fix...but I ended up just paying $150 for the upgrade to pearl which looks exactly the same as the previous version but with "dark" color theme instead of a normal window color.
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I'm surprised a Windows update (service pack, etc) would deactivate the software. Usually only a full system upgrade will, such as going from Windows 7 to Windows 8 which Accurip might see as new computer and refuse to run.
I had similar issues with my UltraSeps licensing a while back and have since addressed it by adjusting the code of the licensing to be less sensitive to system updates in addition to being more forgiving when migrating to a new primary internal hard drive which seems to be a trend these days.
It should be quite easy for them to resolve this issue for you without having to pay for an upgrade.
Yeah I'm not entirely sure that's what caused it, just speculation. The only other change was I added a 4G USB modem to the computer with its installation software for internet connection. Accurip needs the internet to verify licenses, who knows how often, and I was turning the modem off every night so it didn't leak unnecessary data.
I'm sure it would have been an easy fix...but I ended up just paying $150 for the upgrade to pearl which looks exactly the same as the previous version but with "dark" color theme instead of a normal window color.
I did notice that the newer versions of AR have features that were not available when I last tested it. Also, from what I understand, the calibration/linearization has more options. Now I have not done anything with it in last few years, so if your version was not that old, there might not be much that changed, but if it's 4-5 years old, it's better.
pierre
pierre
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Accurip 1.03 which was sold last year is now obsolete. If you try to move or something happens with the activation you have to upgrade. The way they are forcing people to upgrade is poor business. You could have purchase in November and they don't care. This is happening a lot so I am speculating they are going to shut the old activation off totally. There is several threads on other forums about this.
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What !!
I have accurip 1.2 Build 39
And next week I change my old 2008 - 32bits computer to 64bits.
Hope this is a joke :-\
I immediatly write to them and check with them I will have no issue or have to pay for anything !
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It's not just windows. They're claiming no support for Mac Yosemite as well. Swapped out to our backup 4800 today and AR would not generate it's driver consistently, really weird as it would print one page after a full restart...tech support says you have to pay $150.
Everything worked perfectly yesterday, no updates installed between.
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And that's why I'm feeling like jumping ship to Film Maker.
Anyone got a copy they want to sell? ;)
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I have Version 1.03 Build 4 and installed a crap load of updates and then upgraded from 7 to Windows 10. Accurip still works fine. Sigh of relief. I was telling my wife we would probably need to buy something new, but...not today.
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I have no problem paying for a bona fide upgrade and understand that as an OS advances there's a point where applications need an overhaul but this just feels like an arbitrary toll, there's no actual compatibility issue as evidenced by our months and months of running the software with the latest Mac OS.
"black pearl" just looks like they removed features, maybe renamed a few and darkened the UI.
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they're probably getting ready to get bought out by someone like Ryonet, and are "generating revenue" to make them look better/more valuable.
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Isn't accurip already owned by them? They have been pushing accurip for years online
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Isn't accurip already owned by them? They have been pushing accurip for years online
If that's the case, perhaps one of their people will step up to the plate and explain what's going on, but of course, merely pushing a product does not mean owning the company.
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I guess I just assumed because they have pushed it for so long, are the top result for "accurip" in google organic listings, youtube, etc. It looks like they have paid for some kind of "highest level distributor" status, at least according to the accurip site: https://softwareforscreenprinters.com/u-s-resellers/ but they do not own it.
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To clarify, I put "black pearl", the upgrade Accurip on this evening and it does contain the dot gain linearization option.
Not sure why others had it missing. The "upgrade" is identical in every way I can see to the prior, just black GUI.
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To clarify, I put "black pearl", the upgrade Accurip on this evening and it does contain the dot gain linearization option.
Not sure why others had it missing. The "upgrade" is identical in every way I can see to the prior, just black GUI.
Yup, think they had to redo/change the licensing server software so they made it a "new version" of accurip. I understand software costs and updating hardware, but at least roll in SOMETHING new/different to show you're still developing the RIP.
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Sounds like somebody in the hacker world should develop a hack to the older accurip software to make it continue to work.
If you buy something, there's no reason why you should have to purchase a new license to keep it working just for the sake of buying a new license. This wasn't a rental program, this was actual software.
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Yeah it sounds like they saw all the SaaS software and totally missed the core concept in imitating it.
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I'm using the trial version of Black Pearl right now I like it, but i'm going to try Film Maker next on trial version before I slap down 500 bucks for a program
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I'm using the trial version of Black Pearl right now I like it, but i'm going to try Film Maker next on trial version before I slap down 500 bucks for a program
How was the comparison between AccuRIP Black Pearl Vs Film Maker?
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I didn't use BP, but my understanding is it didn't change much from the original.
FM on the other hand has more settings than you will want to use, but you don't have to go in and use them if you don't want to.
Dollar for dollar I can't see the comparison. AccuRIP should be at least half the price to be priced in comparison. If you already own AccuRIP CAD Link offers a competitor upgrade price so you don't have to swing the full $500.
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The biggest selling point of Accurip was it's ability to use all of the carts for ink vs just a singe cart.
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Accurip also supports more printers in the stock program, so if you are using larger format printers for film for posters or signs or whatever in addition to smaller format ones for shirts etc you don't have to purchase both versions (the FM XL version is $1300 bucks I think).
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FM supports printing out of all cartridges if so desired. Also anything 17" or less works with standard (cheaper) version. It does have more controls and produces cleaner output. AR on the other hand is transparent and much easier to get going. It also prints directly to the printer unlike FM which adds an extra step. For most shops AR will do just fine and if you are computer challenged it might be a better choice. For the almost the same amount of money, FM makes more sense. One thing though, Cadlink's support is not very good so if you are not familiar with RIPs, go buy the version Scott Fresner sells (see his banner up top for T-biz). His is tweaked to be slightly easier to use and you get support from him.
pierre
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I have to give FM a small thumbs up, I upgraded last week and was anticipating a lot of aggravation getting the printer and FM working together. Surprisingly they made the initial set up far easier and pretty much does it all in the back ground for you. No fussing with duplicate printers and port issues.
But somehow the CD they sent me had a version on it that had incorrect settings once installed. Basically their is hidden advanced settings that have to be turned on if you wish to use the advanced settings its not default. With in those settings the out put was set to 3% by default and could not be over ridden with out going into the advanced settings. I did the RIPS density test which happens during install, it basically prints out a series of tests and you pick the one that looks darkest with out pooling. I kept doing that but my films kept coming out see through. I finally had to call and let them remote to my PC. The tech was stumped him self for a while then he discovered the incorrect settings from install. He had no explanation as to why it was and was probably burned to the CD like that so I bet their is many more copies out there with the same issue.
Other than that they are improving and making their set up more intuitive.
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I agree FM support is quick to say "you need to pay for our support".
Then again, many people made the switch to FM or BP because their copy of AccuRIP just up and decided to not want to work properly and when asked for help they were told "you need to upgrade to BP if you want it to work again."
Several users had that experience. No reason original version should have stopped working (isn't that how this topic started actually? and maybe it's simple things like what happened to Mimosa in another thread and that was just their default answer). I'd rather have them say "you get one free initial call then pay for support" like FM does than to force an upgrade on you over supporting a product you already paid for.
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The tech call was free it was just purchased as an upgrade. Pretty sure there is a pretty short time period of free support then they want your CC before they talk to you.
Oh and did I mention the debacle with the licence? No of course not lol.
The latest version of FM requires a different type of dongle so the older ones do not work anymore, I had to pay $50 for the new version along with the upgrade price. OK fine not really a big deal, they send you a new dongle and a temp license file till you can send in the old dongle and get a permanent license. I install FM go through the issues with the settings then next day come to work and guess what the program wont run outdated license. I call them and get a little testy, explain the goddam old dongle is in UPS and I only got to run the program one damn day. The usual sorrys but can you please send us tracking info etc on the RMA'ed dongle. I do that for them and they give me another temp license then i lay into them about such bull $hit procedures and straight up sloppy mistakes always had to be dealt with.
Still all in all the program rocks just dealing with the sloppy business can be a hassle.
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look on the bright side.. you didn't pay $3500 bucks for Wasatch and be told you need to purchase tech support on your first call to them..
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The tech call was free it was just purchased as an upgrade. Pretty sure there is a pretty short time period of free support then they want your CC before they talk to you.
Oh and did I mention the debacle with the licence? No of course not lol.
The latest version of FM requires a different type of dongle so the older ones do not work anymore, I had to pay $50 for the new version along with the upgrade price. OK fine not really a big deal, they send you a new dongle and a temp license file till you can send in the old dongle and get a permanent license. I install FM go through the issues with the settings then next day come to work and guess what the program wont run outdated license. I call them and get a little testy, explain the goddam old dongle is in UPS and I only got to run the program one damn day. The usual sorrys but can you please send us tracking info etc on the RMA'ed dongle. I do that for them and they give me another temp license then i lay into them about such bull $hit procedures and straight up sloppy mistakes always had to be dealt with.
Still all in all the program rocks just dealing with the sloppy business can be a hassle.
that's why I suggest buying it from Scott. . .
pierre
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.. had an issue just yesterday. I was pissed, thinking my FilmMaker had crapped the bed.
Turns out, I had a thumb drive (that looks just like my FM dongle) plugged in.
Fortunately, I discovered the problem and swapped the dongle into service.
... my bad
Having said that.... I haven't needed FM help in quite awhile, but American Screen Supply has been very helpful in the past.
They sell the product for a reasonable price.