Opportunity is missed by most people because it is dressed in overalls and looks like work. - Thomas Edison
I haven't had a chance to pull the press op aside and discuss the situation. So all I do know is that at it's core, it's gotta be negligence.(On SOMEONE'S part) I don't recall ever having seen that particular brand/style garment through here before, but they DO have a printed swoosh logo in the collar (at the back). So even a first timer picking one of them up isn't going to put it on backwards! There are some SERIOUS systemic problems extant around here, so it isn't inconceivable that the paperwork was either confusing/conflicting, or just. flat. wrong...Experience here has taught me not to rule out that possibility! LOL! Thanx for the feedback, all!
The question I have for you guys is how do you keep your employees accountable? Do you guys have a written procedure? I feel like as we grow the mistakes are growing and all I get is I'm sorry over and over. I've been looking for a good starting point reference to make our people accountable otherwise sooner or later I'll probably blow the gasket.