What a top notch family run business Brown Manufacturing is.
Last Sunday while printing, my pallet table came crashing down. I didn't know why it did but it sure was a thundering boom when the table came crashing down. Anyway, it was Sunday but I called Brown's main number. As luck would have it, Steve answered the phone. Steve happened to be in working on some paperwork but didnt hesitate to help me diagnose what the problem was. My auto broke a drive shaft that lifts the pallets. Steve was very empathetic and tried to figure out how he could get a motor assembly out to me on Sunday but that just wasn't possible. He said he would have Hans give me a call on Monday.
Being the impatient person I can be sometimes, I called Brown on Monday morning right when they opened and received the best customer care I've had from any company in a long long time.
Without hesitation, Hans took ownership of the problem and arranged for a new motor assembly to be shipped. The motor was upgraded to their latest edition. Never once was I made to feel like it was my fault or I had done something wrong. Never once was I made to feel like I was bothering him on a Monday morning. The entire call was truly hands down professional. The assembly had to be sent by freight so Wednesday was the earliest I could get it. No worries, back to the manual I went.
I received the new assembly on Wednesday. It was easy to install and Hans walked me through the re-wiring. Easy peasy... Within about 45 minutes, the auto came back to life and shirts were flying off it again.
I can not state how impressed I am with Steve, Hans, and Brown Manufacturing as a whole. These people really take a genuine care in their customers and have never hesitated to help me with questions. Cudos to Brown manufacturing!
