So if your shop is anything like ours, Fridays always go off with out a hitch, all rainbows and butterflies.... Ya right!:P
First thing Friday morning we pop new screens for a new job into the press, all is going well. We go to print head one, the head lowers, flood bar lowers, and the alarm for that head lights up. No print. Awesome, let's go home those are my thoughts:D I pull out the owners manual and look up what to do when a alarm lights up for a print head. I follow the directions and go to the base of the print head remove four allen screws and pull out the processor/cpu for that head. I plug the ethernet cord into the processor and the other one into the "troubleshooting decoder" . It reads F0001. F0001 in the manual says drive malfunction (the owners manual needs some heavy English updating). I call my sales guy, and he gives me the phone number and skype information for the head technician in Portugal. I wasn't really excited to pay the long distance charges to call Portugal(yes they need a 800 number) so I downloaded skype on my phone. I downloaded the app, put his contact information on and hit call or whatever Skype does, 45 seconds later I hear "hi Alex." Total time on Skype is 11:48 and the press is back up and running! I wad impressed.
We had been printing a large discharge job the day before and were using heavy pressure(I guess too hevy) and since it was large we were running the head at pretty much as fast as it could go. The technician explaind to me that when we print with extreme pressure and extreme speed it puts a hevy toll on the motor. The alarm I had triggered was just a kind of "warning" so we didn't burn the motor out. A very cool feature I thought. Anyway, he had me lower the print pressure down to about 15 psi and reset the machine then run the print cycle. Everything worked just fine at that point.
All in all I think it was a great learning experience and for me I'd say chalk one up to the positive side of tech support from S.Roque. Thought I would let everyone know seeing that this was one of the sticking points that had been mentioned about a new press from a foreign company.
