Author Topic: Here's a good one  (Read 6176 times)

Offline beanie357

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Here's a good one
« on: August 30, 2013, 08:08:20 PM »
Customers sends in two jobs. Okie dokie.
One is embroidery. Sends image and dst. Two colors. Sends thread colors. Ok fine so far.
Sends in an image for screen print, same end user. One color image. Seems easy so far.
We send quote for said one color. Man, this industry is easy.
Quote accepted for one color job. Whee! Put on board.
Virtual goes out, accepted. All communication is in writing. Man o man, these systems work.
Job done, card charged, out the door to big brown.
Ring ring. Phone call. "This job was supposed to be two colors.". Hmmm....
"You need to reprint this now. I need it tomorrow"
So, we say, "you sent us a one color image, got a one color quote, approved a one color virtual (2revisions btw), and now it is a2 color and you want us to reprint?

Wait for it...........

"I generally don't look at the virtual proofs" says genius customer.


Heeheeheeeheeheeeheee. God help me, there is an idiot born every minute.


Offline easyscore

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Re: Here's a good one
« Reply #1 on: August 30, 2013, 10:15:21 PM »
I don't think people read either.
Send 2 options for a logo to a customer. In the email it states there are 2 options to choose from and to check for any spelling errors.
Email from customer... approved.
Email back customer... ask which one?
Customer picks option 2.

Rush job. Printed and out the door that same day. Get a call that there was a spelling error.

Amazing!

Thank goodness for the email trail.




Offline Frog

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Re: Here's a good one
« Reply #2 on: August 30, 2013, 11:02:33 PM »
I am seeing more and more of this with folks using their phones as mini computer screens.
That rug really tied the room together, did it not?

Offline mooseman

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Re: Here's a good one
« Reply #3 on: September 02, 2013, 09:45:46 AM »
we spend a lot of time sending quote / order conf / proof via e-mail on all larger jobs, eats time up front but serves as record and my memory refresher saving my bacon....HOWEVER we also find customers who have that little tag line "sent from my smart phone" in the reply are depending on the "smart phone" to do the thinking for them. Delays and followups are typical.
mooseman
DUE TO CIRCUMSTANCES COMPLETELY WITHIN MY CONTROL YOU SHOULD GET YOUR OWN TEE SHIRT AND A SHARPIE MARKER BY NOON TOMORROW OR SIMPLY CALL SOMEONE WHO GIVES A SHIRT.

Offline ericheartsu

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Re: Here's a good one
« Reply #4 on: September 02, 2013, 09:25:15 PM »
unfortunatley, for us, this is becoming all more common.

I have one that is even better for you:

A repeat client emails me thursday morning, needs an order of 28 shirts, (3 color front, 2 color back, on Gildan 8000) rushed for his family reunion, needs to pick them up friday afternoon. Normally i'd say no way, but again this is a great client, who orders frequently for his clothing brand. We accept the order, send a digital mock up and invoice right away, within 10 mins of getting the first email, and get payment 10 mins later. This is all around 930am.

10:30am, client asks to remove 2 shirts, and get refunded, we say no problem.

Noon rolls around, client writes he is just waiting to make sure everyone likes the image he made, says if we don't hear from him by 2pm, to just roll with it. Knowing how things like this work, i email him at 2:05pm, and say "can you please just send me a message saying this is approved", a couple of minutes later, I get an approval.

I stay later to print these, to get a jump start on the order, and start printing these around 7pm. 7:15pm, client calls the shop, my wife answers and he asks to cancel 7 more shirts. We tell him sorry shirts are already printed! He says ok, he figured he'd try.

Next day (friday), job is finished, client picks up the shirts, is blown away by them. everyone feels great about the last minute effort to help this client! Weekend commences.

Monday morning, around 9:30am, client calls saying he got a bunch of extra shirts in the box. That's strange, but I know we also did 4 or 5 tester shirts that were pass-able, and I threw them in. I explained that to him, and he said "oh ok cool, just as long as we didn't get charged for them", which they didn't!

Later that day, client calls back saying his aunt (who I just found out paid for the order), says we charged her for to many shirts, and did not give them the right sizes. While on the phone with him, I check our records, and everything is in order, the sizes and shirts we gave them, match what is charged on the invoice. Client says ok, thanks for checking.

Tuesday morning, I get an email asking to explain why we overcharged them for shirts they didn't order, and didn't give them the right shirts in the first place! I spend an hour typing up a very long and gracious email, explaining everything, giving examples, showing facts and figures, and attaching all emails and invoices. Figuring, maybe i was not explaining myself correctly, or their was some confusion over the phone.

No response, until friday when we get a chargeback notice from american express.

Super cool story, hope you liked it.

Night Owls
Waterbased screen printing and promo products.
www.nightowlsprint.com 281.741.7285

Offline Gilligan

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Re: Here's a good one
« Reply #5 on: September 02, 2013, 10:14:27 PM »
Make that guy eat it on his next order.  Tell him the extra fee is due to customers that order stuff then call and dispute stuff after everything was done to spec!

Offline sweetts

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Here's a good one
« Reply #6 on: September 03, 2013, 07:04:37 AM »
You know the two times I did rush orders and went outside my normal process I had problems they didn't want all the shirts or they didn't like the type of shirt used, now I run away from these.


RT Screen Designs
www.rtscreendesigns.com
RT Screen Designs
Willowick Ohio
www.rtscreendesigns.com