"He who marches out of step hears another drum." ~ Ken Kesey
In our shop this falls under the heading of "Customer Service" and for us it is worth the extra effort. With 5 other screen printers in a town of 16,000 sometimes you have to go the extra mile. We are by far the busiest shop in town because we will print those extra shirts when they need them...... and most, but not all, customers remember that and keep coming back for more. This was not always our policy but when we had some down time and did reprint for customers we could tell it made a difference and most really did appreciate it. So with our limited customer base we just don't have the luxary of telling them that we can't reprint without some upcharge or other fees. Maybe not a money maker at the time but for us it has paid off in the long run....... of coarse I still grumble, cuss and complain when the office girls start dragging reprints in 2 days after the screens are down, but that's just me!
Quote from: larryk on August 02, 2013, 04:16:28 PMIn our shop this falls under the heading of "Customer Service" and for us it is worth the extra effort. With 5 other screen printers in a town of 16,000 sometimes you have to go the extra mile. We are by far the busiest shop in town because we will print those extra shirts when they need them...... and most, but not all, customers remember that and keep coming back for more. This was not always our policy but when we had some down time and did reprint for customers we could tell it made a difference and most really did appreciate it. So with our limited customer base we just don't have the luxary of telling them that we can't reprint without some upcharge or other fees. Maybe not a money maker at the time but for us it has paid off in the long run....... of coarse I still grumble, cuss and complain when the office girls start dragging reprints in 2 days after the screens are down, but that's just me!So, to be clear, same out-the-door price (inc set-up)as the initial 288 on 8 shirts with a four color front and six color back?
For me, we have given an option of using DTG and this happen already. Sim process job. had a couple BIG guys they didn't order for initially. This option and source is good to have.It turned out great and the customer knew we went above an beyond with the next day turn time on it. Drove it to their event. It was already pretty close. about 10 miles.
Quote from: Dottonedan on August 02, 2013, 05:23:30 PMFor me, we have given an option of using DTG and this happen already. Sim process job. had a couple BIG guys they didn't order for initially. This option and source is good to have.It turned out great and the customer knew we went above an beyond with the next day turn time on it. Drove it to their event. It was already pretty close. about 10 miles.What I would like to see is the side by side comparison of the DTG print and screen print. How close was it?