NE Ohio but Brother pulled the dealerships from everyone local and I thought made is so we can only buy from the PAS store. I just had sort of a go-around with them about shipping charges. They advertise free ship on all orders over $100, and have never charged shipping over $100, but now they are excluding inks. Makes me mad so I'm looking around. We used to have a salesman who delivered our ink and then bought from Direct To Shirt. Brother pulled out of all independent dealers around here, and I thought everywhere.