Question on suppliers..

[pwalsh]

Not sure if this is in the correct section..

We order from a supplier..we have been using them for 3 years...regular orders..well i order an emulsion from someone else..I wanted to move the emulsion to this company and i wanted them to send a sample of the emulsion. They said they don't have anything smaller than a quart. So i asked if they could send that.. they said "no"

I was sort of surprised. Its not like i'm new with the company and i show regular orders and i told them how how much emulsion i am going through..

Do you think i am being unreasonable?  If i am then fine..

I can tell you from direct experience that manufacturers and suppliers have cut back on the number of No Charge (NC) product samples that they provide.  Why, you might ask? The answer is simple; “Giving free stuff away in the hope of generating new business is an expensive process.”  With that said; Nazdar SourceOne will provide NC product samples to “qualified” customers for the purpose of ensuring that these products meet or exceed the customers production or quality requirements. 

Additionally Nazdar SourceOne will readily provide a 100% money back guarantee to our customers that the products they purchase will meet or exceed their requirements.  The key point in in this scenario is “Qualified.”  It makes no sense for a supplier to incur the expense of supplying NC samples, or for the printer to waste their time in testing products that don’t meet the identified requirements.

I wouldn’t fire your supplier because they won’t provide you with a NC sample, but you should absolutely request a money back performance guarantee, and I’m assuming that you wouldn’t mind paying for a product that performs as promised?   

[whitewater]

Not sure if this is in the correct section..

We order from a supplier..we have been using them for 3 years...regular orders..well i order an emulsion from someone else..I wanted to move the emulsion to this company and i wanted them to send a sample of the emulsion. They said they don't have anything smaller than a quart. So i asked if they could send that.. they said "no"

I was sort of surprised. Its not like i'm new with the company and i show regular orders and i told them how how much emulsion i am going through..

Do you think i am being unreasonable?  If i am then fine..

I can tell you from direct experience that manufacturers and suppliers have cut back on the number of No Charge (NC) product samples that they provide.  Why, you might ask? The answer is simple; “Giving free stuff away in the hope of generating new business is an expensive process.”  With that said; Nazdar SourceOne will provide NC product samples to “qualified” customers for the purpose of ensuring that these products meet or exceed the customers production or quality requirements. 

Additionally Nazdar SourceOne will readily provide a 100% money back guarantee to our customers that the products they purchase will meet or exceed their requirements.  The key point in in this scenario is “Qualified.”  It makes no sense for a supplier to incur the expense of supplying NC samples, or for the printer to waste their time in testing products that don’t meet the identified requirements.

I wouldn’t fire your supplier because they won’t provide you with a NC sample, but you should absolutely request a money back performance guarantee, and I’m assuming that you wouldn’t mind paying for a product that performs as promised?

Good way to look at it..No I would not mind..but then its interpretation..if i didn't like it for some reason would the supplier agree or is it something they would offer but would never truly happen because you would have to fight for your refund.

And NAzdar does it with 'Qualified ' Buyers so this prob would not happen because your choosing who you do it for.