Help with action engineering product

[jesterapparel]

I bought a short hold down pallet and they said it would work on my M&R auto.  So I but it on there and go to do a print and notice the pallet is touching the screen.  I put by auto on the lowest setting, which is at least a .25'' away from the screen with my other pallets, but the shirt hold down still has no off contact.  I called them (after hours) and their closed.

Am I missing something or was this short old down made wrong?  I would think they would make these so it would be the same height as a normal pallet.

[Frog]

I know that one way or another, Eric will make it good for you.
You may have to wait for tomorrow morning, of course.

[jesterapparel]

I know that one way or another, Eric will make it good for you.
You may have to wait for tomorrow morning, of course.

It was a three color design on white.  I flash between colors and they look good.  Even had halftones.
Maybe your not suppose to have off contact when doing these types of shorts.  But I'd think if I had to underbase in the future I'd have problems.
It should be at least a .25'' lower I would think.

[bimmridder]

Sounds like whomever set up your press did a half assed job. I'd ask for a refund on that!!! At least ask him to stop in and look at things again. Just my take

[jesterapparel]

Sounds like whomever set up your press did a half assed job. I'd ask for a refund on that!!! At least ask him to stop in and look at things again. Just my take

Has nothing to do with you.  Short hold down is just obviously different height than regular M&R pallets

[Admiral]

well in the future you can use yardsticks or some other object below the screen in the screen holder to raise that up to create your off contact

I did that for box printing once, just folded paper actually though because I didn't need much more OC

[mk162]

yup, I used to keep a good supply of paint stirrers from Home Depot hanging around.  They were free, so I'd grab a handful when i go in.

[3Deep]

I'm not sure about your holddown rig, but whenever I printed with mine on the manual press I never used off contact always on contact, I think that is to control smearing with that type of printing.

Darryl

[Action1]

Hello -

I was on vacation last week and am only now seeing this. My apologies for the delayed reply.

The SHD's & JHD's is indeed taller than your standard pallet. This was intentional. It allows for more gripping of the garment by the rubber wipers. The extra gripping increases the tension on the print surface.

We have had great reviews/ feedback on the new design which is now taller. No one has ever commented on the height being and issue. However, it should have been explained. I am going to send a few people here emails to ensure that the height change is well communicated.

Please let me know if anything further can or should be done to ensure your satisfaction with your purchase.

Erik

P.S. - Thank you Frog!