No haven't hit a hoop yet. Here's what's weird, all the needles on the other heads will run on 1-6, and 2-5 on head 1 will not run. Then get to 7 needle and head 3 won't run the 7 needle then get to say 9 and it won't run on 2 and 3 head. It's random.
We just reset the needle depth on every single needle bar, and I'm wondering if something got screwed up when she was resetting them.