Clients who cant count

[ol man]

i have one client in particular  that's always claiming to have received the the wrong quantities.  We internally count every job at least twice. Packing slips are generated, and a label that designates job name and quantities in each box. I dont think i could make it much simpler for the end client.

Does anyone have ideas on how to handle that situation?

[beanie357]

Always means bum. We use weight to prove a point with these habitual offenders. Even did a phone vid on one miscreant at the linen company showing the napkins being bundled. Marked the bundle. When they complained, sent the video.

No more complaints. Amazing.

[balloonguy]

I have the same client this week. I now make here count the order in front of me and 1 other before she can walk out the door.

[Socalfmf]

we have a sign saying once it leaves it is correct and accounted for.  we also have them sign for it when picked up saying it is complete and correct.  we have 4 checks.  1 - ordering 2 - count in 3 machine count and 4 box count and we use stickers with sizes and style number and whoever boxes signs it.

we really haven't had any problems since starting this.

sam

[Parker 1]

Every printer must have a Client(s) that does this.  Depending on the size of the order we have the client count them before leaving.  One still claimed to be short, go figure...

[Sbrem]

It's extremely rare for us. For a really good customer that doesn't usually present problems, you can work with it. One timers sign and or count...

Steve

[tancehughes]

pretty rare for us too, but it ALWAYS seems to be the school groups that have the issue with "missing shirts".

[Parker 1]

School Groups, Little Johnies b-ball parents, Family Reunion (the worst)  and RIP Ts.  All have one thing in common.

[Im-Magic]

I agree with Parker 1. The only trouble we have is with school, church or sporting groups and it is because they all mill around and grab for shirts, then when someone misses out it is always our fault. It is interesting that in 20 years I have only had two people ring and say they were wrong and neither were a Church Group. I have found that just take it on the chin gives the best result.

[Northland]

If the job is just plain ol' tees (Gildan 2000), I always throw in a couple extras.
Because:
-- On occasion there will be a bad seam... or a hole that I didn't catch
-- It costs me $10... but the customer perceives it to be a $25 freebie
-- I always order a couple extras anyway, so I don't come up short while the job is on the press
..... but the biggest reason is, in 6 years I've never had a customer say he got shorted... because I've told him there are extras

[Chadwick]

It all depends on the situation.
When it happens too often, I reference this picture: