General > T-Works Manager
Anyone heard from Joe?
ericheartsu:
i understand life gets in the way. I really do, and if i just got some sort of response, i'd be able to deal with it! but no responses drive me crazyyyyyy
JBLUE:
--- Quote from: ericheartsu on April 13, 2013, 11:47:51 AM ---i understand life gets in the way. I really do, and if i just got some sort of response, i'd be able to deal with it! but no responses drive me crazyyyyyy
[/quote
I could not agree more. It also pisses me off like no other when someone does not respond.
--- End quote ---
Socalfmf:
I still call bullshit...this isn't just for him...it is for the way people do business. Yeah life gets in the way! but my world doesn't stop because you cannot support a product. if you cannot support it then give the money back.
I wuold not accept this at all. that is not how I run my business and I find it totally unacceptable.
case in point. we are waiting on a PO from the college...well the girl that does them is out and has been for a week. well, two things can happen the "group" can paid for it and get their stuff NOW or they can wait for the PO that is signed by the college. but really the entire system shuts down because of one person...that is complete FAIL on their part. The person placing the order doesn't want to pay for it but wants her stuff...well get me a signed PO and I will be glad to start it...but no money no goods. simple concept!
Lizard:
If you don't mind me asking, what are you looking for in your software that you cannot create yourself?
JBLUE:
--- Quote from: Socalfmf on April 13, 2013, 02:55:39 PM ---I still call bullshit...this isn't just for him...it is for the way people do business. Yeah life gets in the way! but my world doesn't stop because you cannot support a product. if you cannot support it then give the money back.
I wuold not accept this at all. that is not how I run my business and I find it totally unacceptable.
case in point. we are waiting on a PO from the college...well the girl that does them is out and has been for a week. well, two things can happen the "group" can paid for it and get their stuff NOW or they can wait for the PO that is signed by the college. but really the entire system shuts down because of one person...that is complete FAIL on their part. The person placing the order doesn't want to pay for it but wants her stuff...well get me a signed PO and I will be glad to start it...but no money no goods. simple concept!
--- End quote ---
I agree Sam. One has to support their product or make it right. In fact I am making right for a customer right now. My guys F'd up an order. This is extremely rare I might add, and it is getting taken care of with no questions asked. Thats how you handle business if you want to grow. Time will only tell if it is too late. It is a pretty good program and simple to use but if the support is not there it is worthless as Fu[k. If I were in the other guys shoes here that have had problems I would have already said see ya. I have not had them and for the most part I have always gotten a call back or email from him.
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