M&R Service

[bimmridder]

I sent an e-mail to my contact in M&R service. I need a battery, and I wasn't positive which one to get. The manual didn't look like what I was looking for. I took a few pictures and attached them to my e-mail. I got an "Out of Office" reply, which isn't a big surprise this time of the year. I figured I'd just call and get a hold of someone else when they opened.  A few minutes later I got an answer and part number from Gary. They guy is on vacation, but still checking and answering e-mail at 6:00 AM. He could have let it go, knowing that someone else would help me, but he chose to solve my problem, even at that hour, during his vacation. That is service above and beyond. Exceeding expectations
 

[GraphicDisorder]

I sent an e-mail to my contact in M&R service. I need a battery, and I wasn't positive which one to get. The manual didn't look like what I was looking for. I took a few pictures and attached them to my e-mail. I got an "Out of Office" reply, which isn't a big surprise this time of the year. I figured I'd just call and get a hold of someone else when they opened.  A few minutes later I got an answer and part number from Gary. They guy is on vacation, but still checking and answering e-mail at 6:00 AM. He could have let it go, knowing that someone else would help me, but he chose to solve my problem, even at that hour, during his vacation. That is service above and beyond. Exceeding expectations

Awesome!

Nobody touches M&R's service, not even close. 

[Denis Kolar]

Yup, I believe Gary was the one that answered my email while ago. I have old Nuarc exposure unit that I bought used and I have never dealt with M&R or have bought their equipment. he responded back the same day with a bunch of Info that I needed and exact dimensions of the glass I needed to purchase.

Their service is unmatched, I do not know about the equipment but I would like to check that in future too
They will have a strong consideration when there is time for the new equipment.

[244]

I sent an e-mail to my contact in M&R service. I need a battery, and I wasn't positive which one to get. The manual didn't look like what I was looking for. I took a few pictures and attached them to my e-mail. I got an "Out of Office" reply, which isn't a big surprise this time of the year. I figured I'd just call and get a hold of someone else when they opened.  A few minutes later I got an answer and part number from Gary. They guy is on vacation, but still checking and answering e-mail at 6:00 AM. He could have let it go, knowing that someone else would help me, but he chose to solve my problem, even at that hour, during his vacation. That is service above and beyond. Exceeding expectations

Awesome!

Nobody touches M&R's service, not even close.

Thanks for the great comments. Service is what we do! Building equipment just comes along with it! Happy New Year to all!

[islandtees]

I sent an e-mail to my contact in M&R service. I need a battery, and I wasn't positive which one to get. The manual didn't look like what I was looking for. I took a few pictures and attached them to my e-mail. I got an "Out of Office" reply, which isn't a big surprise this time of the year. I figured I'd just call and get a hold of someone else when they opened.  A few minutes later I got an answer and part number from Gary. They guy is on vacation, but still checking and answering e-mail at 6:00 AM. He could have let it go, knowing that someone else would help me, but he chose to solve my problem, even at that hour, during his vacation. That is service above and beyond. Exceeding expectations

I emailed Rich about some questions on my Cayenne flash about different bulb voltages. Instead of saying call service to get your answer he asks for my number and a good time to call. I give him the info and he calls exactly when I said I was available. We discussed in length the various questions I had. What other owner of a auto press manufacturer would call you like that. Thats another reason  I would never own anything but M&R in my shop.

[RICK STEFANICK]

I sent an e-mail to my contact in M&R service. I need a battery, and I wasn't positive which one to get. The manual didn't look like what I was looking for. I took a few pictures and attached them to my e-mail. I got an "Out of Office" reply, which isn't a big surprise this time of the year. I figured I'd just call and get a hold of someone else when they opened.  A few minutes later I got an answer and part number from Gary. They guy is on vacation, but still checking and answering e-mail at 6:00 AM. He could have let it go, knowing that someone else would help me, but he chose to solve my problem, even at that hour, during his vacation. That is service above and beyond. Exceeding expectations

they have been doing it that way for at least the the last 24 years. not suprised at all.

[Denis Kolar]

I had to go back to this thread.
Like I explained what happened when I contacted M&R for help with the equipment that I bought used, I need to tell you what happened when I contacted Pantograms.
As some of you know, I purchased used Toyota Embroidery machine and I contacted Pantograms today just to see if they could help me and point me in the right direction on how to connect the machine to my PC.
The first thing the guy said was: "Sir, the support contract for the first year is $1000 and $399 for every additional year"

it would only take 5 minutes to help me to connect the machine.

Again, thanks M&R for excellent customer service. Pantograms, you SUCK!!!!

[tonypep]

Not to take anything away from the fine folks at M&R but we had a great experience yesterday.
We are reconfiguring our compressor situation to accomodate more equipment. Picked up a used Sullair compressor. My maintenance guy and I were getting mixed signals from different sources on how to hook it up. Called my old friend JC (48 ys in the compressor biz and semi retired). He did some absolutely amazing work for me in the past. Never seen a compressor system look sexy! Any way got him on speaker phone and he spent 40 minutes going over how to do it. And theres a lot to it.
Crazy thing when we gave him the make and model he immediately rattled off every tiny detail on how to rewire the transformer and a hundred other things. I mean he had all of that in his head. To top it off he was insistent on making sure we followed up with him with any questions and/or how successful we were.
BTW no charge. You just don't get that very often. That's what makes M&R so successful. They follow that same model.

[mk162]

JC from chattanooga?  I am about to get him in to clean up our air.  I am not happy with it right now.

I've heard only stellar things about JC.

[tonypep]

Thats him. He's absolutely the best guy I know in the business. He actually has a Nazcar style trailer with a virtual machine shop in it for doing the big stuff. He's also very concious about how to accomplish what you need for the least amount of money.

[mk162]

I like that, the local guys down here seem to always get the bill around $800 or so.

I also am in need of a newer compressor, my pump has been discontinued and it's getting harder and harder to find parts.  Also, with the new press I use a lot less air.

[Homer]

talking about air -do any of you guys know anything about chillers? I bought mine brand new about 3 years ago, it would only purge water maybe once every ten minutes or so. and then all of a sudden it purges constantly every 3-4 seconds...I wonder if it's out of the coolant/refrigerant stuff.

and yeah - M&R is helping me out with machining a new COC system for our G2...pretty great bunch of people if you ask me. doesn't matter if you're a Tony or a little guy, they seem to bend over backwards no matter who you are.

Screw Pantograms...unacceptable service.

[tonypep]

I hope I don't get on his bad side but heres JCs contact# He can sometimes get you rebuilt stuff I believe
423-238-4261

[Zelko-4-EVA]

talking about air -do any of you guys know anything about chillers? I bought mine brand new about 3 years ago, it would only purge water maybe once every ten minutes or so. and then all of a sudden it purges constantly every 3-4 seconds...I wonder if it's out of the coolant/refrigerant stuff.

sounds like your auto drain is on a timer - what are its settings?

what type if air chiller do you have?  - ours has a display and shows the temperature of the air.  does yours have a similar display?