Years ago I ordered the main blower shaft of a big ol' SuperSprint. I pulled the shaft (no crude comments please) which wasn't easy, the morning the new one was to arrive. There was some confusion in the shipping department, don't remember exactly what though. When it didn't show up, I called with obvious concern. I wasn't loud or irate, I just explained the situation. About five hours later an M&R wan pulled in with the new shaft. They drove it in from Chicago to my shop in East Central Iowa, about a 4 hour drive each way. Service above and beyond? Damn straight.