I'm on the otherside of the coin. We do a ton of wholesale signage and screening. We tell our customers to let us worry about the headaches, when the machines go down it's our problem. Opposite sorta theory with embroidery. I have a single head for sampling but anything else I send out. If their machine goes down, guess what - not my problem, not my expense to fix it, not my learning curve, not me staying up late to hit the deadline. I agree with money lost however I will take 500.00 for sending and e-mail vs 1000k and working my tail off for 5 days straight. . . been there, done that. . .