Questions about Customer supplied garmens

[Denis Kolar]

Do you guys accept it? How do you price your embroidery? Do you replace destroyed garments and what is your minimum?

I have a possible order of 36 pieces left chest logo. They wanted to get garments through me, but in a meantime daughter of one employee works for Hugo Boss and she found the a deal on their shirts. Now they want to provide me those shirts. I thought about 50% up charge on the embroidery fee.

Thanks

[jasonl]

figure your profit if you supplied the garments and stick to it.  ask them if they bring there 10 dollar steak from walmart and ask Outback to cook it like theirs?

[royster13]

It has been my experience that sometimes retail garments do not embroider as well as wholesale garments....Believe it our not the wholesale suppliers do put some engineering into the fabrics to make sure they work well for the purpose....

[Frog]

Same as screen printing, I'd merely subtract the wholesale cost of the shirt, and make sure to include something like this on the invoice/order form

[Doug B]

  We will do them BUT we are NOT RESPONSIBLE FOR CUSTOMER SUPPLIED GOODS.
If they are messed up, too bad. If we spell something wrong, too bad. If the dog eats them,
too bad. Never really had a problem but it's best to have a policy. I like ours. 

[Denis Kolar]

I have already told them that I will not replace any garments if something goes wrong.

[sweetts]

For printing I gave them the regular price minus 2/3 the garment cost but now I just say no I won't do it.

Sent  from samsung gem(the worst smart phone ever)

[3Deep]

same here I add my profit and like Frog we have just about that same statement on our invoice

Darryl

[Frog]

  We will do them BUT we are NOT RESPONSIBLE FOR CUSTOMER SUPPLIED GOODS.
If they are messed up, too bad. If we spell something wrong, too bad. If the dog eats them,
too bad. Never really had a problem but it's best to have a policy. I like ours. 

You must know about the time a local high school cross country team brought me their shirts to add something. Apparently, a couple of guys did not heed my instruction to launder first, and my dog did find and chew the two funky ones in the box.
Yes, they paid for those two as well.

[JBLUE]

  We will do them BUT we are NOT RESPONSIBLE FOR CUSTOMER SUPPLIED GOODS.
If they are messed up, too bad. If we spell something wrong, too bad. If the dog eats them,
too bad. Never really had a problem but it's best to have a policy. I like ours. 

You must know about the time a local high school cross country team brought me their shirts to add something. Apparently, a couple of guys did not heed my instruction to launder first, and my dog did find and chew the two funky ones in the box.
Yes, they paid for those two as well.

LOL that is funny. This happend to one of my roommates we had many years ago. His girlfriend was out visiting and my dog got into her bag. He chewed a hole through the crotch of a weeks worth of her used panties. I could not look at her without laughing for the rest of her visit.

[ebscreen]

Set the minimum high, 72 pieces or so. This dissuades the "I got this box of shirts..." types.

[Gilligan]

I like telling them... you know if you would have bought that shirt from me it would be decorated for less than what you just paid for the blank.

[sweetts]

I have asked people if the go into a pizza shop with a pile of dough  when they order pizza and ask If they can get a discount on their order because they scored a sweet deal on flour.

Sent  from samsung gem(the worst smart phone ever)

[Frog]

I like telling them... you know if you would have bought that shirt from me it would be decorated for less than what you just paid for the blank.

That works for me sometimes, but not so much on the small orders of specialty items I often get.
I just finished eight pieces of customer supplied reversible basketball jerseys @ $44 each. I did point out that next time, I may be able to save them a few dollars by also supplying the jerseys as one of the brands and models that I can get from one of my regular suppliers. We'll see. They may really love the ones they got, and frankly, it's rare that for eight pieces I would bust my butt in establishing an account with a new supplier.

[Sbrem]

Decide if you want to be a contract printer or not, and make some policies that you like, and go for it, or not. We've been contract printers for 22 years, 2% reject factor that won't be replaced. A higher percentage on lower quantites for obvious reasons. We also sell plenty to people off the street. I have probably at least a dozen customers that send me 5 - 10 jobs a month, sometimes more, sometimes less. Keep those presses running, because you're losing money  when they aren't.

Steve