"He who marches out of step hears another drum." ~ Ken Kesey
This happens to us almost daily. I've told the sales people once the job is off the press it's another job, if we haven't reclaimed the screens then I tell them to give the customer a break on that, but they can't charge the same amount that they charged for the original job if the quantities aren't the same. Our sales staff does a terrible job educating the customer on ordering extra for exact counts and how the whole system works in general. We have one salesperson who is the only one that always has to have exact quantities and if a shirt has a hole in it, we have to set the job up again for one piece, and she simply doesn't get how that completely kills the shop's profits, she still gets her full commission though. I wish I could do something about that but I don't have any say on dumb sales people, I suggest things but that's about it. She lets her customers walk all over her and us. We did a 1100 piece job for her and we had one misprint and one shirt with a hole in it, we had to order those shirts and reprint the next day...how ridiculous is that? Luckily that was only a one color, one location print. It's pure ignorance and no matter how many times I've explained to her that she is the only one we have this problem with, she doesn't get it. Sorry for the thread derail but my little problem is along the lines of the discussion and is good for some to see what not to do. Every setup is a time consumer, no matter the scenario, a 4 color setup is always a 4 color setup.
We could do things like the ASI companies do, but I don't think that works too well on the garment side of things.
Quote from: alan802 on June 16, 2012, 04:50:57 PMWe could do things like the ASI companies do, but I don't think that works too well on the garment side of things.Not sure what you mean by this......My best suppliers ship exact quantities all the time......I choose not to deal with suppliers that try to do otherwise....