I'm sure your karma is fine, they might just have a bug. When I posted my site on here with a coupon, I screwed up and didn't make the coupon permanent, so everytime someone ordered the coupon would go away. After about the fifth person called me about the coupon, the tiny light bulb in my head went on and I fixed it. I'm sure their web guy will fix it tomorrow, but that is strange since they are so huge. We are just a small company so I handle the web duties.