Screen Printing Auction - Tuesday, April 3rd - Tee's Plus - Groton, CT

[244]

Pierre, thank you so much for the phone call this morning and for backing us up on your forum. It is greatly appreciated, and again, I hope we have cleared things up for your members/readers. And thank you, MK162 as well  .

Thank you,

Marion.

That may sound good and all, but they are using bad judgement and it will cost people staying away!! I would tell people not to go to this auction and not buy this equipment and would wonder if M&R would even service this stuff after ksdk has his paws on it!

No we will not have ANYTHING to do with product he has ANYTHING to do with!!!!!

[mk162]

Sorry Rich, I have respect for you, but that is classless.  I can understand not offering warranty work on a press a non-approved tech has worked on, but if you are refusing to help a future owner of an M&R press because asdf did the teardown and maybe the install, that isn't the level of service I would expect from M&R.

Let me rephrase, if asdf installed a press, would you send a tech in behind him, at the customers request to fix the install...for normal repair rates?

[244]

Sorry Rich, I have respect for you, but that is classless.  I can understand not offering warranty work on a press a non-approved tech has worked on, but if you are refusing to help a future owner of an M&R press because asdf did the teardown and maybe the install, that isn't the level of service I would expect from M&R.

Let me rephrase, if asdf installed a press, would you send a tech in behind him, at the customers request to fix the install...for normal repair rates?

This has nothing to do with class. Here is the real scenerio of what happens. Our guru here installs a press that is purchased at an auction or anywhere else and gets paid for the installation. After the install the customer has a problem with the press for bad install or whatever reason. The customer tries to call the Guru but he is too busy ripping someone else off to take the call so the customer calls M&R for free phone support. Are we as a company that received no payment for the install, have no idea what aftermarket parts are put in the machine supposed to do this for free? Another scenario is the press is installed improperly and the safety systems were not properly put in place during the install which causes someone to become injured. Are we supposed to now repair that press over the phone not knowing what was or was not done and put the liability on our company. I would say no! Of course any customer can call M&R and have a M&R product installed or repaired for a price but any piece of equipment installed or serviced by our local Guru will NOT receive receive any technical support for free over the phone by this company. I hope that clarifies our stance! As you can tell when we helped a Printex customer with a lift noise problem as a courtesy it was immediatly turned into we were servicing and supporting the crap by the Guru. There would be no doubt of him telling the customer anything they want to hear to make a buck. Any problems call M&R they will help you out. NOT!

[mk162]

I understand that entirely, your original post made it seems as though any press touched by him would never again see an M&R tech.

To be honest, I can 100% understand not giving free tech support to any press that is on it's second owner...unless it was refurbished by M&R.  There is no way to tell where it's been and who had their hands on it.

Thanks for clarifying.

[crgauction]

Sorry Rich, I have respect for you, but that is classless.  I can understand not offering warranty work on a press a non-approved tech has worked on, but if you are refusing to help a future owner of an M&R press because asdf did the teardown and maybe the install, that isn't the level of service I would expect from M&R.

Let me rephrase, if asdf installed a press, would you send a tech in behind him, at the customers request to fix the install...for normal repair rates?

This has nothing to do with class. Here is the real scenerio of what happens. Our guru here installs a press that is purchased at an auction or anywhere else and gets paid for the installation. After the install the customer has a problem with the press for bad install or whatever reason. The customer tries to call the Guru but he is too busy ripping someone else off to take the call so the customer calls M&R for free phone support. Are we as a company that received no payment for the install, have no idea what aftermarket parts are put in the machine supposed to do this for free? Another scenario is the press is installed improperly and the safety systems were not properly put in place during the install which causes someone to become injured. Are we supposed to now repair that press over the phone not knowing what was or was not done and put the liability on our company. I would say no! Of course any customer can call M&R and have a M&R product installed or repaired for a price but any piece of equipment installed or serviced by our local Guru will NOT receive receive any technical support for free over the phone by this company. I hope that clarifies our stance! As you can tell when we helped a asdfx customer with a lift noise problem as a courtesy it was immediatly turned into we were servicing and supporting the crap by the Guru. There would be no doubt of him telling the customer anything they want to hear to make a buck. Any problems call M&R they will help you out. NOT!

I will reiterate once again that the company has NOT been hired by us to take down the machines or re-install them for our auction customers. We have another machinery rigger listed on our website who has been on there for the past month. Buyers can contract their own rigger/installer as long as we have the proper insurance paperwork in our office. I hope this clears things up.

[Gilligan]

You should take a good look at Spiderpromo.com and see if he is not associated with anything but over the phone. Like usual he makes it look like he is the one pushing the product and places it on his site to attract attention.

crgauction, did you see this ^^?

That site looks a little dubious at best!  Looks like it's one of those stinks that you just can't wash off.

[3Deep]

A small circle gets bigger

Darryl

[RICK STEFANICK]

WOW...Crazyland

[Prosperi-Tees]

The buyers premium is at 15%. That seems high, I would think it would be more like 5. Is 15 the norm for auctions like this?

[crgauction]

The buyers premium is at 15%. That seems high, I would think it would be more like 5. Is 15 the norm for auctions like this?

Yes, for industrial auctions, the industry standard buyer's premium is anywhere from 12% - 18%. Our company typically charges 12.5% Buyer's Premium for Onsite buyers and 15% for Internet buyers.

[hazeremover]

The main thing I get from the nucleus of this dust up is that of an untrustworthy, uncertified press tech, currently associated with the auction of equipment at a giant screen print shop that has gone belly up, who has also maintained said equipment over time at this shop, is not any good at his craft but continues to dupe business owners of their hard earned dough and mislead several other innocent screen printers who purchased misrepresented presses from this guy over the years.

We have a word for that type of behavior in the vintage muscle car hobby - Fraud. Whenever a certain individual who's just in it for the bucks, is repeatedly caught ripping off customers by misrepresenting cars or parts as not what they really are, or worse yet, swapping vin numbers, we call him/her out and pass it on to the community so that no one else gets taken advantage of. Sometimes it eventually becomes a legal matter that culminates in felony charges being levied. Adios stain.

Why is this tech still in business?

     

[alan802]

Let me tell you guys a little something about the GURU and his installations...they aren't done correctly and will decrease the life of the press so I don't blaim M&R for not wanting to touch the machine after he's touched it.  You know how he used to go into shops and claim that the technician that installed an auto did a poor job?  Well, maybe they did, probably didn't, but either way, the press was in worse shape after the guru left than it was before hand.  If the press was so poorly manufactured that it needs shims under the print arms then you need to fix the problem with manufacturing, not increasing the height of a printhead and totally screwing up the structural integrity of the machine.  If you add shims to a single track printhead, it's bad news, and that's what the guy does at every install.  We could get into the mechanics of raising print arms but that's a whole other thread.  Adding shims to a centurian (double track print arm), no problem, but not the single track ones like most of us own.

Sorry, rant over.

[hazeremover]

Shims. 

now that's one big red flag.

[3Deep]

If said guy would just fall off the planet everyone would be happy, but I think he still would get talked about.  Never bought anything from him so I,m safe I think, its a long story and bad business deals all around.

[JBLUE]

If said guy would just fall off the planet everyone would be happy, but I think he still would get talked about.  Never bought anything from him so I,m safe I think, its a long story and bad business deals all around.

If we could only just be lucky enough for that happen.