That was possibly me. Ross was really good about keeping up with any issues. Emailing me back even on Saturday nights super late... always responding.
As of recent it hasn't been that attentive. I'll email with 2 or 3 questions and he'll only answer 1. I'm not sure if he's super busy or what but it isn't what it was. Granted, my system works just fine and I'm happy with the inks... His level of service before was over the top so I guess I became spoiled.