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UPS woes

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mk162:
Has UPS been terrible for anyone else?  Our depot can't fit all of the boxes on the truck, so we are only getting a portion of our orders everyday.  It has been killing us on rush jobs or mistakes we have to fix because we just can't depend on them anymore.  Stuff can be delayed anywhere from 1-3 days.

Fedex hasn't been much better.

I will say it's not the drivers for either.  It's the depot.

3Deep:
We have almost stopped doing rush orders if it comes UPS.....we used to get drop offs at 11:00 am now it's 1-3pm if we are lucky and I agree FedX was much better but they have slacked off big time as well, the problem I think is drivers.

GoWestRob:
Deliveries have been pretty good for us.  However we just had 7 boxes out of a 9 box shipment get destroyed in transit, UPS considered them a total loss and disposed of the goods.  We get to fill out a claim form and gotta rush replacements to the client.  I wonder what that accident could have been.  It was expensive stuff, I hope we get fully reimbursed.

3Deep:

--- Quote from: GoWestRob on October 18, 2024, 10:47:29 AM ---Deliveries have been pretty good for us.  However we just had 7 boxes out of a 9 box shipment get destroyed in transit, UPS considered them a total loss and disposed of the goods.  We get to fill out a claim form and gotta rush replacements to the client.  I wonder what that accident could have been.  It was expensive stuff, I hope we get fully reimbursed.

--- End quote ---

How can UPS make that call on goods that they don't own, our guys will bring the box or boxes in and let us see the damage and we open it right there while there standing here, then we can accept or not accept.

mk162:

--- Quote from: GoWestRob on October 18, 2024, 10:47:29 AM ---Deliveries have been pretty good for us.  However we just had 7 boxes out of a 9 box shipment get destroyed in transit, UPS considered them a total loss and disposed of the goods.  We get to fill out a claim form and gotta rush replacements to the client.  I wonder what that accident could have been.  It was expensive stuff, I hope we get fully reimbursed.

--- End quote ---

I hope it works out. I have a friend that does airplane insurance and they shipped a $60,000 engine via UPS freight.  UPS lost it and sent them a check for $100 because that's all UPS will reimburse uninsured shipments for.

Maybe regular UPS has a higher value per package, I don't know.

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