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Unusable Art

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3Deep:
How do you get it into your customers head that the jpeg/png art they sent you on the garment is not ready to use art?  we've lost jobs because people refuse to pay or don't want to pay any kind of art fee.  We like to lay everything out so our customers know exactly what they are paying for, but it's getting tough and I know it's has something to do with the transfer revolution going on now.  So one customer ask well what do you have to do to get it print ready and I tell them I have to redraw the art and they why? it's right there on the shirt I sent you on the computer.  Somebody give me good advice before I lose the rest of my hair LOL

GoWestRob:
Depending on how large the order is you might be able to build the redraw cost into the shirt price.  That way you could just skip the part where you debate with them about redrawing it.  We use Ignition Drawing for vectorizing, their cheapest fee is $16.  If it's a 36 piece order, just charge another .50 per shirt in the quote.  That is, unless they're trying to get some wild low-res photoshop creation, in that case try it with Supacolor SupaDTF that has no minimum.

3Deep:
Yeah I got Ignition on the rolodex and have used them from time to time, but your right it's the low pc order's that are problems big order's normally have custom art or like you say we bill it in.

whitewater:
Most of our orders are easy, so I use vector magic for years. recently I found " HitPaw Photo AI" Download it and it really helps with poor resolution on a lot for me so far. So with that combo I can be quick. But in my pricing the art is built in pretty much.

But there are sometimes when I see something come though, and I let them know there will be an art charge. Doesn't happen too much though.

But like I said, 90% of our orders are easy.

GraphicDisorder:
When the art is crap we simply say it either needs to be recreated or something better created for you, most of the time they see our work and they want something new any way and we certainly bill for it.

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