« previous next »
Pages: [1]   Go Down

Author Topic: illustrator issue  (Read 10231 times)

Offline balloonguy

  • !!!
  • Hero Member
  • *****
  • Posts: 991
illustrator issue
« on: September 18, 2023, 02:45:19 PM »
I am not able to open any of my ai files. I an running Mac IOS Ventura 13.2.1 and ai 27.9. I just updated thinking that may be the issue. I keep getting a message the image is locked or in use. Anyone ever have this problem?
Logged
When you dig grave will you make it shallow so that I can feel the rain?

Offline Dottonedan

  • Administrator
  • Ludicrous Speed Member
  • *****
  • Posts: 5912
  • Email me at art@designsbydottone.com
Re: illustrator issue
« Reply #1 on: September 18, 2023, 02:55:52 PM »
I have had this on one or more occasions.  Rare for sure, but I think it had to do with a permissions thing.

If I remember right, I cleared out any old files in cache and re-started.  Shut computer down completely and restart.
Logged
Artist & high end separator, Owner of The Vinyl Hub, Owner of Dot-Tone-Designs, Past M&R Digital tech installer for I-Image machines. Over 35 yrs in the apparel industry. e-mail art@designsbydottone.com

Offline balloonguy

  • !!!
  • Hero Member
  • *****
  • Posts: 991
Re: illustrator issue
« Reply #2 on: September 18, 2023, 04:33:57 PM »
Thanks Dan. It turns out that my problem is with dropbox. I have a few computers using the same folders. Somewhere along the way I messed up the access. I will have to track that down but I can at least access the files (the long way) and get them updated.
Logged
When you dig grave will you make it shallow so that I can feel the rain?
Pages: [1]   Go Up
« previous next »