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......."I missed the store deadline, can I still order"

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Northland:

--- Quote from: Homer on April 01, 2022, 04:07:05 PM ---See this is my battle, I used to to do all that. Hand write the info in, or redo the paperwork, run around the shop to update it all, notes everywhere.... Then I went to opening the store for another day or two and let them add it in but it became too much. Not once has it been appreciated, it's just expected. So I decided from now on, screw it. They knew the deadline. I have a pop up stating "no late orders" and all that jazz and they still contact me days after it closed......But my main issues is, there are zero consequences. You missed the deadline. You didn't follow the rules. The consequence is you do not get a shirt. It's like everyone getting a trophy in T-ball. How about no... You lost. it sucks, do better and earn it. If I cave in and reward them for failing to follow the rules, then they just learned my deadline means nothing... Not just with ordering a silly shirt, but in everything... I know this is a major jerk approach and not the best customer service but everyone is so used to getting everything they want, and if they don't get it, they yell a little louder.  I don't know, maybe I'm way off here in my approach... Either way, stores suuuuucccckk ;D

--- End quote ---

On a similar note..... one practice I adopted early on was to print extra shirts for every order (and give them to the customer, no charge, at time of delivery).

 I've stopped printing now (retired) but prior to retirement, in ten years I never had a callback about:
"My order was short shirts"
"One shirt had a hole -or- was printed off center"
"This shirt had a stain"
"Little Johnny ordered a small but needs a medium"
"We added one name to our list"
"Little Susie wasn't at school the day we placed the order, but really wants a shirt"
My retort was always... "I've sent extra shirts, you'll have to figure out how to deal with the issue"

When I quoted the job, I'd add 3-5% on to cover the cost of the extra shirts. I may have lost some jobs due to a higher quote, but kept some customers who were able to avoid a big hassle. Often the person pacing the order is doing so out of the kindness of their heart and I know I saved their bacon more than a few times. I wanted them to come back again.
The customer would see the extra shirt as a $5-$10 value, when my cost was just the price of the garment ($2-$3)

I realize this practice doesn't seem logical to all printers.... some printers accomplish the same result by encouraging customers to order extra garments... to avoid problems.
You say Tomato, I say Tamatoe ??

Homer:
yeah printing extras doesn't generally help with our stores, no matter what you make extra of, it won't be the right color, garment or size  ::)


I'll take it case by case I suppose, and if I have to "extend" the closing date, I'm jacking up the price to ridiculous amounts, like Fancloth  ;D

farmboygraphics:

--- Quote from: 3Deep on April 01, 2022, 09:21:54 AM ---If it ain't a big problem I'd add it, but let them know this is a one time thing

--- End quote ---

It's never a one time thing, they expect it. I don't much care it little Timmy doesn't get his whatever because someone else dropped the ball. It's called consequences. Sorry, 20 plus years and I'm running outta give a sh**. :-)

Dottonedan:
Well, you can rest easy knowing that you’re not wrong either way.  You can help them or you can choose not to.


To them, you’re wrong for not supplying another single tee. Sure, they know the rules but you are “tough”to work with to them. So be it, ...or not.

bimmridder:
I'm sure they'd be very understanding if you said, "Hey, didn't get to do my price increase in time to be reflected in your orders. Please go ahead and have each person that ordered send me another $1.85."

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