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......."I missed the store deadline, can I still order"

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Dottonedan:

--- Quote from: bimmridder on April 05, 2022, 05:27:15 PM ---I'm sure they'd be very understanding if you said, "Hey, didn't get to do my price increase in time to be reflected in your orders. Please go ahead and have each person that ordered send me another $1.85."

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Oh!   That’s a gooooood one!  I’m using that!  LOL.

Homer:
I had a soccer mom super upset because I wouldn't add any more orders to a store that closed 10 days ago. She said I'm "unwilling to help customers and they'll find someone with better customer service"...Fine, PLEASE do..... I offered to run the store again if there were enough people, coach was on my side... What seems to happen is the coach sends out the link to the kids, the kids forget or never tell the parents, or if they do -they procrastinate until the last minute then blame me they didn't have time to order. Most people find the time so it must not be that important to you until it's too late. Then I'm the jerk for not accepting late orders. Happens at least once per store. I'll reopen this store but you better believe there's a price increase.

inkman996:

--- Quote from: Homer on April 07, 2022, 02:22:52 PM ---I had a soccer mom super upset because I wouldn't add any more orders to a store that closed 10 days ago. She said I'm "unwilling to help customers and they'll find someone with better customer service"...Fine, PLEASE do..... I offered to run the store again if there were enough people, coach was on my side... What seems to happen is the coach sends out the link to the kids, the kids forget or never tell the parents, or if they do -they procrastinate until the last minute then blame me they didn't have time to order. Most people find the time so it must not be that important to you until it's too late. Then I'm the jerk for not accepting late orders. Happens at least once per store. I'll reopen this store but you better believe there's a price increase.

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We  have gone back to help parents that missed an order, but because we always start with "you missed the order by sate" but we will still help you out, they still go and bad mouth you for even mentioning you missed the date. Some parents cannot function in life unless they find a way to bad mouth a service provider in some way every day. I don't get it, I guess it makes them feel superior or something.

Logowear:
Everytime  I break the rules, It comes back and bites me in the a**.

I just did an OMG store for the girls' HS soccer team. It was 96 orders.
The coach contacted me on the last day with 50 additional orders (92 items) that he wanted billed to the school.
A reward to the girls for some fundraiser they did. Sent me a jumbled up excel sheet.
Long story short....zero mistakes on the OMG order and 3 mistakes on the add on order. My bad!

The best practice that I have found is to set the store closing for 9am and then just before it closes, extend it to noon or so.
This still gives me enough time to place the orders that day.
On this store, I got 15 orders between 9am and noon and nobody called to say they missed the deadline.

whitewater:
I normally dont do any paperwork until 3 days after.. But if they come to me 10 days later, no way, thats an obscene amount of time to miss the open store.

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