Author Topic: File Names for Brother GTX  (Read 2833 times)

Offline tbarnes

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File Names for Brother GTX
« on: February 10, 2020, 01:18:34 PM »
Good day printing pirates,

I am attempting to get our Brother GTX to recognize our file names. For some reason in our receiving history on the machine they all become labeled untitled. The Mask checks are recognized as the actual name under "receiving history" but none of our own custom files render the file name on the machine. I am going to begin training people on using this machine and having the file names would be super helpful. Anyone find a solution to this yet?

I tried calling Brother but I don't have time to sit on hold all day for a support tech, and my sales rep was unsure why this was happening.

Thanks in advance,
-Ty


Offline bimmridder

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Re: File Names for Brother GTX
« Reply #1 on: February 10, 2020, 01:37:18 PM »
"I tried calling Brother but I don't have time to sit on hold all day for a support tech"

That's not good!
Barth Gimble

Printing  (not well) for 35 years. Strong in licensed sports apparel. Plastisol printer. Located in Cedar Rapids, IA

Offline RICK STEFANICK

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Re: File Names for Brother GTX
« Reply #2 on: February 11, 2020, 01:13:28 PM »
Good day printing pirates,

I am attempting to get our Brother GTX to recognize our file names. For some reason in our receiving history on the machine they all become labeled untitled. The Mask checks are recognized as the actual name under "receiving history" but none of our own custom files render the file name on the machine. I am going to begin training people on using this machine and having the file names would be super helpful. Anyone find a solution to this yet?

I tried calling Brother but I don't have time to sit on hold all day for a support tech, and my sales rep was unsure why this was happening.

Thanks in advance,
-Ty

Call Shane at Stoked on printing. We are here in las vegas, I am sure he would have the answer for you.
Specializing in shop assessment's, flow and efficiency