Case study-ordering from two different suppliers.

[ebscreen]

Exclusive distributorship allows otherwise lousy companies to prosper. It's a perversion of capitalism
and a major pain in the ass for anyone that has to deal with the end result. Even worse is the contracted
exclusion of carrying competing products. Pallets direct from CCI as a result.

As the manufacturer of a product you shouldn't want your end users to have to jump through flaming hoops and do
double back flips to purchase your wares. Make it easy for me to buy your products and I will. That's you Wilflex.

FWIW the two big ones on the west coast are equally difficult to deal with. It's no one particular
department or persons problem, just that the left hand doesn't know what the right is doing.
End result of said monopolies.

[RICK STEFANICK]

Midwest is coming on strong out here also

[Frog]

Midwest is coming on strong out here also

I'm in EB's neck of the woods, the SF East Bay
Midwest's ongoing poor stock of (especially) the Union inks that I need at the moment, have long ago made me accept the one day extra shipping to order from Beckmar in SoCal. They will not only mix custom quarts, but repackage the stock Union inks as needed. Great service.
Denco, the (formerly very) local biggie, was/is often hit and miss, but fortunately usually has the chems I need, and still delivers locally.
I miss Tubelite, and especially the personal attention of their long gone rep, Dick Swanson.
Like many here, I grew up in a different era for this industry. Like smart phones seemingly making people dumber, and counter intuitively, the old fashioned way of ordering from local brick and mortar suppliers now often appears to me to have worked better than today's internet commerce.
As suggested, personal contact with an actual rep still seems to help.

[mimosatexas]

I am accurate. There are a bunch of brands that I can only source "locally" from gsg. They have regional exclusivity. If I don't order from them I don't get the product, or I have to order from multiple day shipping locations. The sales people I deal with at gsg typically have no clue what they are selling and can be dickish on the phone if they say they don't carry something and you know they do because they can't figure out how to search for it properly in their system. Its like going to lowes and asking a question about a product and the people begin reading the box to you like you're an idiot...

[jsheridan]

Hey Nazdar..  Learn how to service customers a little better and hire reps who know what they are selling.

Midwest is coming on strong out here also

We have them here and send an email by 9am and the juice is on our loading dock by 2pm.


*edit.. my approach was a little harsh, i'm better than that, sorry.

[Rob Coleman]

Good evening all. Some here know me.  I tend to remain fairly quiet on the boards, as I truly believe that peer to peer communication is much better than suppliers trying to regurgitate what may be perceived as propaganda - many times a sales pitch disguised as a response.  Those that know me will probably agree that is not my MO.

After the last response by Mr Sheridan, I feel I must respond.  I invite him or anyone else to reach out to me directly through my contact information in my signature.  I will listen to your issues in private and be more than happy to work towards a positive solution. 



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[jsheridan]

Good evening all. Some here know me.  I tend to remain fairly quiet on the boards, as I truly believe that peer to peer communication is much better than suppliers trying to regurgitate what may be perceived as propaganda - many times a sales pitch disguised as a response.  Those that know me will probably agree that is not my MO.

After the last response by Mr Sheridan, I feel I must respond.  I invite him or anyone else to reach out to me directly through my contact information in my signature.  I will listen to your issues in private and be more than happy to work towards a positive solution. 

Sorry Rob, my approach was harsh and I should have taken a minute more to express my opinion a little better.
Past experience has led me to frustration with your company on multiple occasions. Items placed on back order with no notice, missed shipments, overpriced items, reps who don't know what they have or were selling and so much as to not allow a joint account on different coast to take advantage of buying power.

My intent was to spark a little customer service revamp, not to directly insult, sorry about that.

[inkman996]

Good evening all. Some here know me.  I tend to remain fairly quiet on the boards, as I truly believe that peer to peer communication is much better than suppliers trying to regurgitate what may be perceived as propaganda - many times a sales pitch disguised as a response.  Those that know me will probably agree that is not my MO.

After the last response by Mr Sheridan, I feel I must respond.  I invite him or anyone else to reach out to me directly through my contact information in my signature.  I will listen to your issues in private and be more than happy to work towards a positive solution. 



Sent from my iPad using Tapatalk

The poor service from Nazdar is what cost the company the sale of an I Image. I have experienced so many issues with Nazdar the past few years which makes you guys just a place what I absolutely have to but nothing more. I  could list the issues but I have done so in the past and done so on the order experience on  the site but nothing changes, actually seems to get worse. To add to that the pricing is so inflated, I currently try to buy as much as I can with Martin supply after I was shown a comparison in pricing on items I bought through Nazdar. Just the Ulano WP film was almost 50$ less.

Please understand I do not wish to discuss what I perceive as issues in private or in public, its all been said many times not just by me. Maybe if Nazdar steps up their game customers like me and even big shops might come back but that is up to Nazdar not us.

[Ross_S]

Do the guys with a problem with Nazdar have a sales rep they deal with or are they calling Nazdar direct?  I think at this point I use Nazdar for all my supplies.  Hell I shoot my guy a text and my order arrives the next day no matter what?

Just curious is all.  I know I use to use multiple vendors but in the end no one has been able to match pricing or service I receive from Nazdar. 

[1964GN]

We have dozens of stories about Nazdar.

When we moved locations last year we purchased a new Sprint 3000 to be shipped to our new address. Guess where it got shipped to?

We ordered a Action roller kit for our ROQ. We received one for an M&R. They shipped out the correct one. Keep in mind that we were billed for both at this point. We shipped the incorrect one back to Nazdar on their UPS acccount. A couple of months later we realized we never received a credit. They claimed that they never received it. We proved that they did. They then said they were waiting on Action to credit them before they credited us. It took over 3 months to get the credit. That is NOT how this stuff is suppose to work.

I could go on, and on, and on...
Of course there are good stories too. No one ever talks about the good ones Our Unikote purchase went smoothly, and most ink purchase go as planned. We just purchased 3 screen racks that came in yesterday. Took a week and a half but they arrived in good shape and for a good price. The other issues along with over billing etc have us sourcing some products from other suppiers.

[tonypep]

And there is a local rep from NZDR who sent me a cookie basket even when the end was near and obvious. We will stay in touch whenever time permits although she has other obvious obligations. Sometimes it is personal. Next time lunch is on me hun.