I would punch myself in the balls if I was on the phone for 30 minutes. . and got nothing out of it. . .stop in, we'll talk and go over details. That shows me a few things, 1) you are more serious about ordering - people are lazy, if they make the effort to stop in, most of the time they mean business 2) I can close the deal better face to face and take money on the spot - get the order typed up, go over artwork concepts, colors - talk them into a few hoodies too and away we go. I hate the phone, I can't talk and work at the same time -I always screw something up.