I have started to move my purchasing to another supplier. About a year ago I had a huge blow up with them because they were charging me hazardous shipping on 4 quarts of Liquid Renuit. Well I usedf to work on the supply side and I know renuit does not ship hazardous below a certain quantity. I argued with them several times on the phone then called CCI directly and got paper proof Renuit only ships hazardous above 5 gallons. Back on the phone with Nazdar I was able to get a refund of some of the money we lost in hazardous shipping costs. Fast forward today and recently I had a bad convo with one of their CS because they still try and charge me the %30 haz charges every time we order 4 quarts of Renuit. The problem is they put the burden on the customer to inform them that the less than 5 gallons does not require Hazardous shipping, if you do not inform them at purchase they are brain dead and charge it anyways because their 1990's computer system is not intelligent enough to break down shipping requirements based on quantity. My problem is I have 2 different people that will sometimes call in orders and they do not know to inform them that the Renuit does not require haz charges. So when this happens I have to call them and get the charges reversed.
It is ridiculous that their system cannot automatically deal with something as simple as this.
I can only imagine how many people are being ripped off the $30 hazardous shipping fees on their Renuit not knowing it is not needed.
Haz fees are the #1 reason why I stopped buying from them. #2 they're charging me sales tax the they are out of state, #3 they effeed up the last 3 of our orders in one form or another. The only thing I buy from the now is silicone ink and I make sure to buy it way in advance so it actually gets here.
Too big to fail? Not when there are so many other better vendors out there.
With that being said, when I need some crazy ink for a weird project, there really is nobody else to call. But I do my best not to take on weird flat stuff anymore.
