instructions to graphics department?

[Maxie]

I am having a argument with my sales staff, I don't think they are giving enough information to the graphics department.
Do any of you have a form or information you can send me?

[Sbrem]

What's to argue about? You're the boss! But, I get it... salespeople need to know what the art department needs; garment, material, all details about the logo being reproduced. The sales people need to understand that the art dept. is not with them during the conversations with the customer, and don't carry any of that knowledge if the sales person doesn't share it with them. It can be smoothed over unless someone refuses to budge for some stupid reason...

Steve

[Inkworks]

The arguments between sales and production are as old as the two have existed. The sales people are best to have production experience, and the production staff should also be familiar with the challenges and demands of sales.

Ultimately Art staff will want a package delivered to them that is 100% complete and ready to be designed and produced, reality is that just isn't going to be the case very often.

[merchmonster]

Heres the questionnaire I make my CSRs fill out

Create proofs for this job. Artwork should be saved to Box.

Job Number + Customer Name
<job number and name>

Link to invoice:
<insert link to invoice>

Did the customer request a specific completion date?
* Yes:
* No

Have you saved the most current version of the client's artwork and any supplied proofs to the job folder?
* Yes
* No - go find and add them
* Reorder of job #:

Has artwork passed preflight check?
* Yes - link to ticket:
* No: <explanation or request preflight asap>
* No, reorder

Have you entered quantities for all garments / styles/ colors into the invoice?
* Yes
* No: <explanation>

Have you verified that all garments are in-stock and will arrive within the customer's requested timeframe?
* Yes
* No: <verify now or explain why>

Is shipping required on this order?
* Yes - confirm that correct shipping address is on invoice and request a shipping estimate from shipping/receiving department
* No

Are customer's email address and phone number added to Printavo?
* Yes
* No: <request details from customer and add them in case of emergency>

Have you discussed print size, location(s) and ink colors with customer?
* Yes
* No: <explain why or call customer to discuss>

Did customer pay for artwork services?
* Yes: see allotted hours in invoice
* No: Do not spend more than 30 minutes fixing client artwork

IMPORTANT! Add onto work order in all caps red text:
* Mixed size garments - check print size
* Fold and Bag
* Neck labels
* Other finishing services

Additional information. One request per line in a bulleted list.
*

-------------------------------------

PRINT LOCATION
* Front
* Back
* Sleeve
* Other:

Did customer specify an artwork size:
* Yes: <specify>
* No


Did customer specify a specific placement in inches for their artwork?
* Yes: <specify placement>
* No

What decoration type is listed on the invoice?
* Standard screen print (plastisol)
* Waterbase
* Discharge Waterbase
* DTG
* Vinyl
* Embroidery

Did customer specify which ink colors to use for their order?
* Yes. Customer specifically requested us to use these colors in their artwork:
* No. Separator will suggest colors to be used.

What garment types and colors are required?
*

If there are multiple files in the folder, specify artwork name for this location:
*

Please provide additional information if necessary
*